Unit 1 What Is a Hotel? 1
Unit 2 Reception Desk 9
Unit 3 Public Relations 19
Unit 4 The Cashier 27
Unit 5 Housekeeping Department（Ⅰ） 35
Unit 6 Housekeeping Department（Ⅱ） 43
Unit 7 Food and Beverage（Ⅰ） 52
Unit 8 Food and Beverage（Ⅱ） 62
Unit 9 Recreation（Ⅰ） 71
Unit 10 Recreation（Ⅱ） 80
Unit 11 Shopping Arcade 89
Unit 12 Service and Management 97
Glossary 104
Key to Exercises 108