饭店服务与管理英语PDF电子书下载

Unit 1 What Is a Hotel? 1

Unit 2 Reception Desk 9

Unit 3 Public Relations 19

Unit 4 The Cashier 27

Unit 5 Housekeeping Department（Ⅰ） 35

Unit 6 Housekeeping Department（Ⅱ） 43

Unit 7 Food and Beverage（Ⅰ） 52

Unit 8 Food and Beverage（Ⅱ） 62

Unit 9 Recreation（Ⅰ） 71

Unit 10 Recreation（Ⅱ） 80

Unit 11 Shopping Arcade 89

Unit 12 Service and Management 97

Glossary 104

Key to Exercises 108