Unit One Front Office 1
Lesson 1 Room Reservation 2
Lesson 2 Check-in 10
Lesson 3 Bell Services 19
Lesson 4 Telephone Switchboard 27
Lesson 5 At the Cashier's 35
Unit Two Hotel Services 43
Lesson 1 Business Center 44
Lesson 2 Wake-up Call Services 52
Lesson 3 Taking Messages 59
Lesson 4 Booking Tickets 66
Unit Three Housekeeping Department 74
Lesson 1 Chamber Services 75
Lesson 2 Laundry Services 83
Lesson 3 Room Services 90
Lesson 4 Maintenance Services 98
Unit Four Food ＆ Beverage Services 106
Lesson 1 Restaurant Reservation 107
Lesson 2 Receiving the Guest 115
Lesson 3 Taking Orders and Serving Food 124
Lesson 4 Bar Services 132
Lesson 5 Paying the Bill 141
Unit Five Shopping Arcade 148
Lesson 1 At the Souvenir Shop 149
Lesson 2 At the Clothing Store 157
Lesson 3 At the Shoe and Cap Store 164
Unit Six Recreation and Fitness Center 171
Lesson 1 At the Recreation and Fitness Center 172
Lesson 2 At the Beauty Parlor 179