Part 1 THE LIFE OF A PROJECT 1
1 Project Management Concepts 2
Attributes of a Project 4
Project Life Cycle 7
The Project Management Process 10
Benefits of Project Management 17
Summary 18
Questions 19
World Wide Web Exercises 20
Case Study #1 A Not-for-Profit Organization 20
Case Study #2 E-Commerce for a Small Supermarket 22
2 Needs Identification 24
Needs Identification 26
Project Selection 27
Preparing a Request for Proposal 30
Soliciting Proposals 36
Summary 38
Questions 39
World Wide Web Exercises 39
Case Study #1 A Midsize Pharmaceutical Company 40
Case Study #2 Transportation Improvements 42
3 Proposed Solutions 46
Pre-RFP/Proposal Marketing 49
Bid/No-Bid Decision 50
Developing a Winning Proposal 53
Proposal Preparation 54
Proposal Contents 55
Technical Section 55
Management Section 57
Cost Section 58
Pricing Considerations 60
Proposal Submission and Follow-up 61
Customer Evaluation of Proposals 62
Types of Contracts 64
Fixed-Price Contracts 66
Cost-Reimbursement Contracts 66
Contract Provisions 67
Summary 69
Questions 71
World Wide Web Exercises 71
Case Study #1 Medical Information Systems 72
Case Study #2 Wedding Planner 73
4 The Project 76
Planning the Project 78
Managing Risk 80
Risk Identification 80
Risk Assessment 81
Risk Response Planning 82
Risk Monitoring 83
Performing the Project 83
Controlling the Project 84
Terminating the Project 87
Internal Postproject Evaluation 90
Customer Feedback 92
Early Project Termination 95
Summary 96
Questions 97
World Wide Web Exercises 98
Case Study # 1 An Electronics Manufacturing Company 98
Case Study #2 Factory Expansion Project 99
Part 2 PROJECT PLANNING AND CONTROL 103
5 Planning 104
Project Objective 106
Work Breakdown Structure 107
Responsibility Matrix 110
Defining Activities 110
Developing the Network Plan 112
Network Principles 114
Preparing the Network Diagram 120
Planning for Information Systems Development 123
An IS Example：Internet Applications Development for ABC Office Designs 126
Project Management Software 130
Summary 132
Questions 133
World Wide Web Exercises 134
Case Study # 1 A Not-for-Profit Medical Research Center 135
Case Study #2 TheWedding 136
Appendix Microsoft Project 139
6 Scheduling 146
Activity Duration Estimates 148
Project Start and Finish Times 151
Schedule Calculations 152
Earliest Start and Finish Times 153
Latest Start and Finish Times 155
Total Slack 159
Critical Path 161
Free Slack 163
Scheduling for Information Systems Development 165
An IS Example：Internet Applications Development for ABC Office Designs（Continued） 167
Project Management Software 169
Summary 173
Questions 175
World Wide Web Exercises 179
Case Study # 1 A Not-for-Profit Medical Research Center 181
Case Study # 2 The Wedding 181
Appendix #1 Probability Considerations 182
Appendix #2 The Microsoft Project 193
7 Schedule Control 198
Project Control Process 200
Effects ofActual Schedule Performance 203
Incorporating Project Changes Into the Schedule 204
Updating the Project Schedule 205
Approaches to Schedule Control 207
Schedule Control for Information Systems Development 211
An IS Example：Internet Applications Development for ABC Office Designs（Continued） 212
Project Management Software 213
Summary 214
Questions 216
World Wide Web Exercises 217
Case Study #1 A Not-for-Proft Medical Research Center 218
Case Study #2 The Wedding 218
Appendix #1 Time-Cost Trade-Off 219
Appendix #2 Microsoft Project 223
8 Resource Considerations 228
Resource-Constrained Planning 230
Planned Resource Utilization 231
Resource Leveling 233
Resource-Limited Scheduling 235
Project Management Software 240
Summary 241
Questions 242
World Wide Web Exercises 243
Case Study # 1 A Not-for-Profit Medical Research Center 243
Case Study # 2 The Wedding 243
Appendix Microsoft Project 244
9 Cost Planning and Performance 252
Project Cost Estimates 254
Project Budgeting 256
Allocating the Total Budgeted Cost 256
Developing the Cumulative Budgeted Cost 258
Determining Actual Cost 259
Actual Cost 259
Committed Cost 260
Comparing Actual Cost to Budgeted Cost 261
Determining the Value of Work Performed 262
Cost Performance Analysis 264
Cost Performance Index 266
CostVariance 268
Cost Forecasting 268
Cost Control 270
Managing Cash Flow 271
Project Management Software 273
Summary 274
Questions 275
World Wide Web Exercises 277
Case Study # 1 A Not-for-Profit Medical Research Center 277
Case Study # 2 The Wedding 278
Appendix Microsoft Project 279
Part 3 PEOPLE：THE KEY TO PROJECT SUCCESS 289
10 The Project Manager 290
Responsibilities of the Project Manager 292
Planning 292
Organizing 293
Controlling 293
Skills of the Project Manager 293
Leadership Ability 294
Ability to Develop People 297
Communication Skills 300
Interpersonal Skills 301
Ability to Handle Stress 303
Problem-Solving Skills 303
Time Management Skills 304
Developing the Skills Needed to be a Project Manager 304
Delegation 306
Managing Change 309
Sunuttary 314
Questions 315
World Wide Web Exercises 316
Case Study #1 Codcuword 316
Case Study #2 A Growing E-Business Company 318
11 The Project Team 322
Project Team Development and Effectiveness 324
Stages of Team Development and Growth 324
The Effective Project Team 328
Barriers to Team Effectiveness 331
Being an Effective Team Member 333
Team Building 335
Ethical Behavior 337
Conflict on Projects 339
Sources of Conflict 339
Handling Conflict 341
Problem Solving 343
A Nine-Step Approach to Problem Solving 343
Brainstorming 346
Time Management 347
Sunnnary 350
Questions 351
World Wide Web Exercises 352
Case Study #1 RD Processing 352
Case Study #2 Team Problems 354
12 Project Communication and Documentation 358
Personal Communication 360
Oral Communication 360
Written Communication 362
Effective Listening 362
Meetings 363
Types of Project Meetings 364
Effective Meetings 368
Presentations 373
Preparing for the Presentation 373
Delivering the Presentation 374
Reports 375
Types ofProject Reports 375
Preparing Useful Reports 377
Project Documentation and Controlling Changes 378
Summary 380
Questions 382
World Wide Web Exercises 382
Case Study #1 Office Communications 383
Case Study #2 International Communications 384
13 Types of Project Organizations 388
Functional-Type Organization 390
Project-Type Organization 393
Matrix-Type Organization 395
Advantages and Disadvantages 399
Functional Organization Structure 399
Project Organization Structure 400
Matrix Organization Structure 402
Summary 403
Questions 405
World Wide Web Exercises 405
Case Study #1 Multi Projects 406
Case Study #2 Manufacturing Divisions 408
Appendix A Project Management Software 413
Project Management Software Features 413
Criteria for Selecting Project Management Software 417
Advantages of Using Project Management Software 419
Concerns about Using Project Management Software 420
Project Management Software Vendors 421
Summary 422
Questions 422
World Wide Web Exercises 422
Appendix B Project Management Organizations 423
Appendix C Project Management World Wide Web Sites 424
Appendix D Abbreviations 426
References 427
Reinforce Your Learning Answers 433
Glossary 452
Index 457