Chapter 1 Business Letter Writing 1
Section One：知识介绍 1
Section Two：项目任务 9
Section Three：自我测评 12
Section Four：常用典型句型练习和能力拓展训练 14
Section Five：对话演练 17
Chapter 2 Establishment of Business Relations 18
Section One：知识介绍 18
Section Two：项目任务 19
Section Three：自我测评 29
Section Four：常用典型句型练习和能力拓展训练 31
Section Five：对话演练 35
Chapter 3 Enquiry 37
Section One：知识介绍 37
Section Two：项目任务 38
Section Three：自我测评 44
Section Four：常用典型句型练习和能力拓展训练 47
Section Five：对话演练 51
Chapter 4 Quotations and Offer 53
Section One：知识介绍 53
Section Two：项目任务 55
Section Three：自我测评 58
Section Four：常用典型句型练习和能力拓展训练 61
Section Five：对话演练 64
Chapter 5 Counter-offer 66
Section One：知识介绍 66
Section Two：项目任务 67
Section Three：自我测评 74
Section Four：常用典型句型练习和能力拓展训练 77
Section Five：对话演练 82
Chapter 6 Order and Acceptance 84
Section One：知识介绍 84
Section Two：项目任务 86
Section Three：自我测评 93
Section Four：常用典型句型练习和能力拓展训练 95
Section Five：对话演练 101
Chapter 7 Terms of Payment 102
Section One：知识介绍 102
Section Two：项目任务 103
Section Three：自我测评 111
Section Four：常用典型句型练习和能力拓展训练 114
Section Five：对话演练 119
Chapter 8 Payment by Letter of Credit 120
Section One：知识介绍 120
Section Two项目任务 121
Section Three：自我测评 134
Section Four：常用典型句型练习和能力拓展训练 136
Section Five：对话演练 144
Chapter 9 Commodity Inspection， Insurance and Arbitration 146
Section One：知识介绍 146
Section Two：项目任务 149
Section Three：自我测评 157
Section Four：常用典型句型练习和能力拓展训练 161
Section Five：对话演练 166
Chapter 10 Packing and Shipment 169
Section One：知识介绍 169
Section Two：项目任务 172
Section Three：自我测评 183
Section Four：常用典型句型练习和能力拓展训练 186
Section Five：对话演练 193
Chapter 11 Claims and Complaints 195
Section One：知识介绍 195
Section Two：项目任务 196
Section Three：自我测评 201
Section Four：常用典型句型练习和能力拓展训练 203
Section Five：对话演练 208
Chapter 12 Agency 210
Section One：知识介绍 210
Section Two：项目任务 212
Section Three：自我测评 220
Section Four：常用典型句型练习和能力拓展训练 223
Section Five：对话演练 228
参考文献 230
附录 样信、自我测试、能力拓展及对话的翻译和参考答案 231
Chapter 1 Business Letters Writing 231
Chapter 2 Establishment of Business Relations 237
Chapter 3 Enquiry 241
Chapter 4 Quotations and Offer 246
Chapter 5 Counter-offer 250
Chapter 6 Order and Acceptance 256
Chapter 7 Terms of Payment 262
Chapter 8 Payment by Letter of Credit 267
Chapter 9 Commodity Inspection， Insurance and Arbitration 275
Chapter 10 Packing and Shipment 281
Chapter 11 Claims and Complaints 288
Chapter 12 Agency 292