Part One Hotel Courtesy English 1
Unit1 Hotel Courtesy English 1
Part Two Food and Beverage Department 4
Unit2 Reserving the Table 4
Text Banquet Service 6
Unit3 Receiving the Guest 15
Unit4 Taking Order 22
Text Knowledge about Western Food 23
Text Knowledge about Chinese Food 37
Unit5 Bar Service 51
Text Knowledge aboutBeverage 51
Unit6 Service During the Meal 82
Unit7 Settling the Bill 89
Part Three The Front Office and Housekeeping Service 100
Unit8 Reservation Desk 100
Unit9 Reception Desk 107
Unit10 Bellman’s Service 118
Unit11 Executive Floor 125
Unit12 FloorAttendant’s Service 134
Unit13 Check-out 145
模拟练习答案 161
参考书目 179
相关网站 180