Preface 1
Unit 1 Establishing Business Relations 13
Unit 2 Itinerary Arrangements 22
Unit 3 Inquiry 31
Unit 4 Offer and Counter-offer 38
Unit 5 Acceptance and Order 46
Unit 6 On Price 57
Unit 7 Terms of Payment 72
Unit 8 Packing and Marking 80
Unit 9 Quality Inspection and Arbitration 89
Unit 10 Shipment and Delivery 100
Unit 11 Insurance 112
Unit 12 Complaints and Claims 123
Appendix Ⅰ Negotiation Skills 137
Appendix Ⅱ Key to Exercises 148
References 157