Section One Ground Services 1
Unit 1 Flight Information and Ticketing 1
Unit 2 Travel Documents 11
Unit 3 Transportation to and from the Airport 19
Unit 4 In the Terminal Building 25
Unit 5 Going through Customs 32
Unit 6 Check-in 40
Unit 7 Baggage 48
Unit 8 Security Check 56
Unit 9 In the Departure Area 64
Unit 10 Flight Irregularities 71
Section Two In-flight Services 79
Unit 11 Boarding 79
Unit 12 Cabin Safety 87
Unit 13 Drink and Meal Service（Ⅰ） 94
Unit 14 Drink and Meal Service（Ⅱ） 102
Unit 15 In-flight Entertainment 111
Unit 16 Duty-free Service 116
Unit 17 Abnormal Situations 122
Unit 18 Emergency 130
Unit 19 First Aid 136
Unit 20 Arrival 145
Section Three Fundamental Elements of Civil AviationUnit 21 Airport 152
Unit 22 Airplane and Its Major Components 160
Unit 23 Jet Engines 172
Unit 24 Runway 180
Unit 25 Air Traffic Control 190
Unit 26 The Airport Terminal Building 199
Unit 27 Airlines 213
Unit 28 A Typical Flight 221