Chapter 1 Layout and Format of a Business Letter 1
Chapter 2 E-mails and E-mail Etiquette 19
Chapter 3 Establishing and Maintaining Business Relations 39
Chapter 4 Inquiry 75
Chapter 5 Offer 109
Chapter 6 Counteroffer 147
Chapter 7 Acceptance and Concluding a Transaction 185
Chapter 8 Payment 225
Chapter 9 Shipment 269
Chapter 10 Insurance 305
Chapter 11 Claim 333
Appendix 362
1．销售确认书 362
2．信用证通知书和信用证 364
3．信用证修改通知书和信用证修改书 367
4．保险单 369
5．国际贸易常用词汇表 371
References 395