Part One Environmental Foundation 2
Chapter 1 Worldwide Developments 2
Chapter 2 The Political, Legal, and Technological Environment 30
Chapter 3 Global Competitiveness 50
Chapter 4 Ethics and Social Responsibility Integrative Cases 72
1 Brazil and Argentina 93
2 Israel: A Unique Member of the Global Community 97
3 Colgate s Distasteful Toothpaste 100
4 Levi s Takes Its Ethical Aspirations International 103
Chapter 5 The Meanings and Dimensions of Culture 106
Part two The Role of Culture 106
Chapter 6 Managing across Cultures 138
Chapter 7 Organizational Cultures and Diversity 166
Chapter 8 Intercultural Communication Integrative Cases 194
1 IKEA: Managing Cultural Diversity 221
2 Euro Disneyland 233
Part Three International Strategic Management 244
Chapter 9 Strategic Planning 244
Chapter 10 Managing Political Risk and Negotiations 272
Chapter 11 Organizing International Operations 298
Chapter 12 Decision Making and Controlling Integrative Cases 328
1 KNP N.V. 358
2 Cultural Differences Doom a Seemingly Perfect Alliance 363
3 Questionable Strategy at the Pebble Beach Golf Links 366
Part Four Organizational Behavior and Human Resource Management 370
Chapter 13 Motivation across Cultures 370
Chapter 14 Leadership across Cultures 398
Chapter 15 Human Resource Selection and Repatriation 426
Chapter 16 Human Resource Development across Cultures 460
Chapter 17 Labor Relations and Industrial Democracy Integrative Cases 490
1 Chiba International, Inc. 520
2 The Road to Hell 527
3 Gillette s Prescription for International Business Success 530
1 The Culture Quiz 534
Skill Building: Experiential Exercises for International Management 534
2 Using Gung Hoto Understand Cultural Differences 539
3 When in Bogota ... 541
4 The international Cola Alliance 544
5 Who to Hire? 548
Appendix: Using the Internet for International Management Research 551
References 553
Endnotes 556
Glossary 572
Name and Organization Index 579
Subject Index 589