PART Ⅰ:ENGLISH FOR SHOP ASSISTANTS 1
Unit One 1
Greeting 1
Unit Two 9
Reception 9
Unit Three 16
Recommendation 16
Unit Four 23
Out of Stock 23
Unit Five 30
Quality 30
Unit Six 37
Price 37
Refunding or Changing 45
Unit Seven 45
Unit Eight 52
Settlement 52
Unit Nine 60
Delivery 60
Unit Ten 67
Parting 67
PART Ⅱ：ENGLISH FOR HOTEL SERVICES AND TOURISM 75
Unit One 75
Reservation 75
Unit Two 82
Check in 82
Unit Three 90
Bellman 90
Unit Four 98
Hotel Services 98
Currency Exchange 107
Unit Five 107
Unit Six 114
Seating the Diners 114
Unit Seven 121
Ordering the Meal 121
Unit Eight 128
Check out 128
Unit Nine 136
Recreational Activities 136
Unit Ten 144
Sightseeing and Performance 144
PART Ⅲ：ENGLISH FOR FOREIGN ECONOMICS AND TRADE 153
Unit One 153
Inquiry 153
Offer 161
Unit Two 161
Unit Three 169
Negotiating Price 169
Unit Four 177
Placing an Order 177
Unit Five 185
Payment 185
Packing 193
Unit Six 193
Unit Seven 201
Delivery and Shipment 201
Unit Eight 210
Insurance 210
Unit Nine 218
Signing a Contract 218
Unit Ten 226
Complaint and Claim 226