Unit 14 Text A Building Repeat Business 1
Text B Guest Follow-up 6
Unit 15 Text A Hospitality Industry and its Services 8
Text B Promotion 14
Unit 16 Text A Front Office 16
Text B Hotel Reservations 22
Unit 17 Text A Food and Beverage Department 24
Text B Restaurant Management 29
Unit 18 Text A Food and Beverage Service 31
Text B Food and Beverage Service 36
Unit 19 Text A Drink Service 38
Text B Enjoy Drinks 44
Unit 20 Text A Housekeeping Department 46
Text B Laundry Form 52
Unit 21 Text A Engineering Department 54
Text B Matching the Words with the Right Pictures 59
Unit 22 Text A Cashiers 61
Text B Paying the Bills 66
Unit 23 Text A Domestic Air Traveling 68
Text B Notes to Passengers 74
Unit 24 Text A Flying Mileage 76
Text B International Air Traveling 82
Unit 25 Text A Silk Road Tour in Northwest China 84
Text B Traveling in Northwest China 87
Unit 26 Text A Tea Culture 89
Text B Tour to Zhujiang Delta 94
Unit 27 Text A City of the New Century: Shanghai 96
Text B Cultural Life in Shanghai 101
Unit 28 Text A Organizing Leisure Travelers(1) 103
Text B Banquet and Meeting Room Sales 108
Unit 29 Text A Organizing Leisure Travelers(2) 110
Text B Marketing to Business Travelers 113
Unit 30 Text A Telephone Comuni cation (1) 115
Text B Telephone Communication (2) 119