Lesson One Accepting A Booking 1
Lesson Two Reserving A Double Room 6
Lesson Three Booking A Single Room 11
Lesson Four Reserving A Triple Room 15
Lesson Five Booking A Suite 20
Lesson Six Booking Rooms 24
Lesson Seven Filling In The Registration Card 29
Lesson Eight A Mistake In Reservations 35
Lesson Nine The Bellboy Shows The Guest His Room 39
Lesson Ten Checking Out Late 44
Lesson Eleven Something Is Not Working 49
Lesson Twelve Checking In A Tour Group 54
Lesson Thirteen A Babysitter 59
Lesson Fourteen A Room Change 63
Lesson Fifteen Mail，Faxes And Telexes 66
Lesson Sixteen Key Cards 69
Lesson Seventeen Transportation 74
Lesson Eighteen A Guest Move To The Top Floor 78
Lesson Nineteen Checking Out 81
Lesson Twenty Charging For Children 86
Lesson Twenty-One Accepting Credit Cards 90
Lesson Twenty-Two Exchanging Money 95
Lesson Twenty-Three Electric Razors And Other Services 100
Lesson Twenty-Four The Lost And Found 104
Lesson Twenty-Five The Health Club And A Safe Box 109
Lesson Twenty-Six Three Messages 115
Lesson Twenty-Seven A Business Meeting 121
Lesson Twenty-Eight The Banqueting Office And A Restaurant 125
Lesson Twenty-Nine Handling A Complaint 130
Lesson Thirty Discounts 134
Lesson Thirty-One Making Telephone Calls 138
Lesson Thirty-TWO Getting Through 144
Lesson Thirty-Three Giving Information 150
Lesson Thirty-Four A Problem With The Mini-Bar 155
Lesson Thirty-Five A Guest With Animals 159
Lesson Thirty-six Where Are You 163
Lesson Thirty-Seven The Guest Pays His Bill 167
Lesson Thirty-Eight A Reservation For A Restaurant 173
Lesson Thirty-Nine A Dress From India 178
Lesson Forty Guests With Problems 184
Lesson Forty-One A Room Needs Cleaning 189
Lesson Forty-TWO Complaints And Problems 196
Lesson Forty-Three The International Spelling Code 203
Lesson Forty-Four Tailoring 211
Lesson Forty-Five Cultural Events 219
Lesson Forty-Six Eating In The Hotel 226
Lesson Forty-Seven Room Service 233
Lesson Forty-Eight A Good Meal 240
Lesson Forty-Nine A Package For Mr.Martin 246
Lesson Fifty Letters 258
附录I Housekeeping Supplies 269
附录Ⅱ Countries，Eanguages，Nationalities 277