UNIT 1 GREETINGS＆INTRODUCTIONS 1
Ⅰ At the Airport 1
Ⅱ Ata Gathering 2
Ⅲ Atan Office 3
UNIT 2 AT THE HOTEL 17
Ⅰ Checkingin 17
Ⅱ Talking in the Room 18
UNIT 3 TELEPHONE CALLS 30
Ⅰ MrBrown Is Not In 30
Ⅱ Leavinga Message 31
Ⅲ Put Me Through,Please! 31
Ⅳ An Invitation 32
UNIT 4 SHOPPING＆SIGHTSEEING 45
Ⅰ At the Shanghai No.1 Department Store 45
Ⅱ AttheFriendshiPStore 47
Ⅲ AttheLakesidePark 48
UNIT 5 DEPARTURE 63
Ⅰ Talking about the Flight 63
Ⅱ at a Farewell Dinner 64
Ⅲ Saying Good-bye 66
UNIT 6 A PRELIMINARY TALK 75
Ⅰ Exploring the Possibility of Processing Imported Materials 75
Ⅱ Inquiring About the Possibility of Entering into Business Relations 76
Ⅲ Asking About Business Activities 78
UNIT 7 ENQUIRY 91
Ⅰ Goods Available 91
Ⅱ Goods Unavailable 92
UNIT 8 OFFER＆COUNTER-OFFER 102
Ⅰ MakinganOffer 102
Ⅱ Bargaining 104
Ⅲ Whata Discount! 106
UNIT 9 PAYMENT 119
Ⅰ Talking about Payment 119
Ⅱ Payment by L/C 120
UNIT 10 PACKING 130
Ⅰ What about Packing？ 130
Ⅱ Could You Change Your Package？ 131
UNIT 11 SHIPMENT＆DELIVERY 142
Ⅰ Asking for Earlier Delivery 142
Ⅱ Shipment Delayed 143
UNIT 12 INSURANCE 155
Ⅰ Talking about Insurance 155
Ⅱ CIF Terms Pursued 156
UNIT 13 AGENCY 166
Ⅰ Agency Allowed 166
Ⅱ Shall We Discuss ItLater？ 168
UNIT 14 COMPLAINTS＆CLAIMS 178
Ⅰ Complaints About the Quality 178
Ⅱ A Claim for Short Weight 180
UNIT 15 FLEXIBLE WAYSOFDOINGBUSINESS 193
Ⅰ AlternateTerms 193
Ⅱ ProcessingTrade 195
KEY TO EXERCISES 206