Part 1 Reception前台接待 2
Unit 1 Tour Services旅游服务 2
Unit 2 Mail Services信件接收 7
Unit 3 Airline Ticket Agent机票代理 12
Unit 4 Room Reservations客房预订 16
Unit 5 Welcoming Guests接待顾客 21
Unit 6 Depositing Luggage存放行李 25
Unit 7 Hotel Check-in入住宾馆 30
Unit 8 Currency Exchange兑换货币 35
Unit 9 Customer Complaints顾客投诉 40
Unit 10 Hotel Checkout结账离开 44
Part 2 Room Services客房话题 50
Unit 1 Entering the Guestroom进入客房 50
Unit 2 Laundry Services洗衣服务 56
Unit 3 Room Services客房送餐 60
Unit 4 Wake-up Call Services唤醒服务 64
Unit 5 Telephone Services接打电话 67
Unit 6 Housekeeping房间清理 72
Unit 7 Medical Services医疗服务 76
Unit 8 Repair Services客房维修 82
Unit 9 Newspaper Subscription订阅报纸 86
Unit 10 Other Services其他服务 89
Part 3 Dining Etiquette用餐礼节 94
Unit 1 Booking a Table餐厅预订 94
Unit 2 Seating Guests安排就座 98
Unit 3 Banquet and Conference Services宴会和会议服务 101
Unit 4 Dish Recommendation菜肴推荐 107
Unit 5 Having Chinese Food吃中餐 111
Unit 6 Having Western Food吃西餐 116
Unit 7 Dessert饭后甜点 121
Unit 8 At the Bar酒吧服务 125
Unit 9 Guests'Complaints顾客投诉 129
Unit 10 Paying the Bill付账 133
Part 4 Entertainment娱乐在线 138
Unit 1 Enjoying the Music欣赏音乐 138
Unit 2 Salon Hairdressers美发沙龙 142
Unit 3 In the Gym在健身房 147
Unit 4 At the Dancing Hall在舞厅 152
Unit 5 Watching the Match看比赛 156
Unit 6 Watching TV看电视 160
Unit 7 Playing Chess下棋 165
Unit 8 At KTV在KTV 168
Unit 9 A Birthday Party生日聚会 172
Unit 10 Chatting闲聊 176
Part 5 Shopping酒店购物 182
Unit 1 Buying Jewelry买珠宝 182
Unit 2 Buying Clothing买服装 186
Unit 3 Buying Shoes and Hats买鞋帽 191
Unit 4 Buying Watches and Clocks买钟表 195
Unit 5 Buying Stationery买文具用品 199
Unit 6 Buying Sporting Goods买体育用品 203
Unit 7 Buying Home Appliances买家电 207
Unit 8 Buying Drugs买药品 212
Unit 9 Buying Cosmetics买化妆品 216
Unit 10 Buying Food买食品 220