1 INTRODUCTION 绪论 1
Principles of Good Communication—Consideration. 1
Form and Structure of Business Correspondence 5
The Facsimile 17
The E-mail 18
2 ENQUIRIES AND REPLIES 询价、答复 23
Specimen Letters 23
Style ＆ Structure 32
3 OFFERS AND TRADE PROMOTION 报价、推销 46
Specimen Letters 46
Style ＆ Structure 61
4 ORDERS AND REPLIES 订货、答复 73
Specimen Letters 73
Style ＆ Structure 88
5 COMPLAINT AND ADJUSTMENT 申诉、处理 98
Specimen Letters 98
Style ＆ Structure 115
6 TRANSPORT 运输 126
Specimen Letters 126
Style ＆ Structure 140
7 PAYMENT AND SETTLEMENT OF ACCOUNTS 付款、结账 152
Specimen Letters 152
Style ＆ Structure 166
8 CONSIGNMENT，BARTER，COMPENSATION TRADE ＆ PROCESSING WITH SUPPLIED MATERIAL 寄售、易货、补偿贸易和来料加工 176
Specimen Letters 176
Style ＆ Structure 187
9 JOINT VENTURE AND LEASING 合资经营、租赁 197
Specimen Letters 197
Style ＆ Structure 206
10 AGENCY代理 215
Specimen Letters 215
Style ＆ Structure 228
11 CONSULTANCY 咨询 238
Specimen Letters 238
Style ＆ Structure 251
12 TENDERS 招标、投标 261
Specimen Letters 261
13 INTERNATIONAL CREDIT 国际信贷 278
Specimen Letters 278
14 EMPLOYMENT 就业 292
Specimen Letters 292
15 MISCELLANEOUS CORRESPONDENCE 其他函件 315
APPENDIX 附录 348
Ⅰ.Useful Sentences 348
Ⅱ.General Commercial Abbreviations 375
Ⅲ.General Commercial Expressions 384
Ⅳ.General Abbreviations in E-mail 395
Ⅴ.函电译文 398
Ⅵ.练习答案 459