Unit One:Dealing with Enquiries(Ⅰ)Face-to-Face Enquiries 1
Unit Two:Dealing with Enquiries(Ⅱ)Telephone Enquiries 17
Unit Three:Dealing with a Booking 32
Unit Four:Welcoming Guests 48
Unit Five:Organizing Tours over Long Distances(Ⅰ)Boarding the Plane/the Train 62
Unit Six:Organizing Tours over Long distances(Ⅱ)Checking in at a Hotel 80
Unit Seven:Organizing Tours over Long Distances(Ⅲ)Ordering a Meal at a Restaurant 93
Unit Eight:Organjzing Tours over Long Distances(Ⅳ)Checking out 106
Unit Nine:Organizing Local Tours(Ⅰ)Talking about the Itinerary 120
Unit Ten:Organizing Local Tours(Ⅱ)Describing Historic and Scenic Spots 135
Word List 149
Bibliography 163
Appendix Ⅰ:Answer Key 165
Appendix Ⅱ:Useful Words and Expre-ssionsin Tourism 179
Appendix Ⅲ:Tourist Attractions in Some Major Cities 187