Unit 1 Professional Secretary 1
Reading and Translating 1
Reading A：US Professional Secretarial Job Desciption 1
Reading B：Resume 6
Simulated Writing—Business Letters 10
Listening and Speaking—Meeting People 14
Unit 2 Observing Proper Office Etiquette 19
Reading and Translating 19
Reading A：Observing Proper Office Etiquette 19
Reading B：Receiving Visitors 24
Simulated Writing—Letters of Invitation 28
Listening and Speaking—Telephone calls 32
Unit 3 Making Your Employees More Creative 38
Reading and Translating 38
Reading A：How to Adapt to Various Work Styles 38
Reading B：Employee Performance Appraisal Form in XYZ Company 43
Simulated Writing—Notice 46
Listening and Speaking—Exchanging Information 49
Unit 4 Establish Sound Profiles for the Company 54
Reading and Translating 54
Reading A：Managing People and Organization 54
Reading B：Product Questionnaire 59
Simulated Writing—Memo 62
Listening and Speaking—Reporting 66
Unit 5 Effective Communication 70
Reading and Translating 70
Reading A：The Importance of Communication 70
Reading B：Making appointments/Arrangements 75
Simulated Writing—Welcome/Farewell Speech 77
Listening and Speaking—Effective Communication 81
Reading A：The Hunt for the Global Manager 85
Reading and Translating 85
Unit 6 Contact the World 85
Reading B：Employee Training 89
Simulated Writing—Office Management 92
Listening and Speaking—Making Arrangements 95
Unit 7 Agenda 100
Reading and Translating 100
Reading A：The Art of Negotiation 100
Reading B：Agenda Composition 105
Simulated Writing—Minutes of Meeting 108
Listening and Speaking—Company Visit 112
Unit 8 New Business 116
Reading and Translating 116
Reading A：New Product Planning 116
Reading B：Questionnaire of New Products 122
Simulated Writing—Letters of Reservation 124
Listening and Speaking—Business Travel 128
Unit 9 Multinational Corporation 132
Reading and Translating 132
Reading A：Multinational Corporation 132
Reading B：Company Overview 137
Simulated Writing—Press Release 140
Listening and Speaking—Preparation for a Meeting 143
Unit 10 Listen to Your Customers 148
Reading and Translating 148
Reading A：Post-sale Service 148
Reading B：Tips for Making a Customer Satisfaction Survey 153
Simulated Writing—Proposals 156
Listening and Speaking—Receiving 161
Glossary 167
参考答案 182
参考译文 214