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Unit 1 Professional Secretary 1

Reading and Translating 1

Reading A：US Professional Secretarial Job Desciption 1

Reading B：Resume 6

Simulated Writing—Business Letters 10

Listening and Speaking—Meeting People 14

Unit 2 Observing Proper Office Etiquette 19

Reading and Translating 19

Reading A：Observing Proper Office Etiquette 19

Reading B：Receiving Visitors 24

Simulated Writing—Letters of Invitation 28

Listening and Speaking—Telephone calls 32

Unit 3 Making Your Employees More Creative 38

Reading and Translating 38

Reading A：How to Adapt to Various Work Styles 38

Reading B：Employee Performance Appraisal Form in XYZ Company 43

Simulated Writing—Notice 46

Listening and Speaking—Exchanging Information 49

Unit 4 Establish Sound Profiles for the Company 54

Reading and Translating 54

Reading A：Managing People and Organization 54

Reading B：Product Questionnaire 59

Simulated Writing—Memo 62

Listening and Speaking—Reporting 66

Unit 5 Effective Communication 70

Reading and Translating 70

Reading A：The Importance of Communication 70

Reading B：Making appointments/Arrangements 75

Simulated Writing—Welcome/Farewell Speech 77

Listening and Speaking—Effective Communication 81

Reading A：The Hunt for the Global Manager 85

Reading and Translating 85

Unit 6 Contact the World 85

Reading B：Employee Training 89

Simulated Writing—Office Management 92

Listening and Speaking—Making Arrangements 95

Unit 7 Agenda 100

Reading and Translating 100

Reading A：The Art of Negotiation 100

Reading B：Agenda Composition 105

Simulated Writing—Minutes of Meeting 108

Listening and Speaking—Company Visit 112

Unit 8 New Business 116

Reading and Translating 116

Reading A：New Product Planning 116

Reading B：Questionnaire of New Products 122

Simulated Writing—Letters of Reservation 124

Listening and Speaking—Business Travel 128

Unit 9 Multinational Corporation 132

Reading and Translating 132

Reading A：Multinational Corporation 132

Reading B：Company Overview 137

Simulated Writing—Press Release 140

Listening and Speaking—Preparation for a Meeting 143

Unit 10 Listen to Your Customers 148

Reading and Translating 148

Reading A：Post-sale Service 148

Reading B：Tips for Making a Customer Satisfaction Survey 153

Simulated Writing—Proposals 156

Listening and Speaking—Receiving 161

Glossary 167

参考答案 182

参考译文 214