Unit 1 Talking about Being a Secretary 论秘书工作 1
Unit 2 Using Telephone Expertly 电话技巧 20
Unit 3 Making Schedules and Appointments 安排约会和预约时间 35
Unit 4 Receiving Callers 接待来访者 48
Unit 5 Getting along with the Boss 与老板合作 61
Unit 6 Getting along with the Colleagues 与同事合作 73
Unit 7 Recruiting,Orienting＆Training(Ⅰ)招聘和培训(Ⅰ) 88
Unit 8 Recruiting,Orienting＆Training(Ⅱ) 招聘和培训(Ⅱ) 103
Unit 9 Handling Complaints 处理投诉 116
Unit 10 Introducing One's Organization 介绍本单位 128
Unit 11 Receiving and Entertaining Visitors 迎接和款待贵宾 141
Unit 12 Planning and Facilitating Meetings安排组织会议 151
Unit 13 Contacting the Mass Media 联系大众媒介 168
Unit 14 Writing Speeches for Ceremonial Occasions 撰写各种礼仪场合的致词 182
Unit 15 Acting as an Interpreter on Ceremonial Occasions 担任各种礼仪场合致词的口译 190
Unit 16 Hosting Banquets and Parties 主持宴会和晚会 203
Unit 17 Advancing in Your Career 职务晋升 219
Unit 18 Revision 复习 234
Appendix 附录 245
Bibliography 参考文献 275