Chapter One Layout and Principles of Business Letters 1
Chapter Two Channels of Establishing Business Relations 10
Chapter Three Enquiries and Replies 20
Chapter Four Offers and Counteroffers 31
Chapter Five Conclusion of Business 42
Chapter Six Payment 63
Chapter Seven Establishment of and Amendment to L/C 76
Chapter Eight Shipment 89
Chapter Nine Insurance 106
Chapter Ten Complaints and Claims 121
Chapter Eleven Resume， Memorandum， Notes and Fax 137
Appendix 147
参考文献 158