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Chapter One Layout and Principles of Business Letters 1

Chapter Two Channels of Establishing Business Relations 10

Chapter Three Enquiries and Replies 20

Chapter Four Offers and Counteroffers 31

Chapter Five Conclusion of Business 42

Chapter Six Payment 63

Chapter Seven Establishment of and Amendment to L/C 76

Chapter Eight Shipment 89

Chapter Nine Insurance 106

Chapter Ten Complaints and Claims 121

Chapter Eleven Resume， Memorandum， Notes and Fax 137

Appendix 147

参考文献 158