Chapter One Basic Knowledge of Business Letter 1
Part 1 The Structure of a Business Letter 2
Part 2 The Structure of Fax and E-mail 8
Part 3 The Format of a Business Letter 11
Part 4 Principles of Business Letter Writing 14
Chapter Two Establishment of Business Relations 21
Chapter Three Sales Promotion＆Business Commercials 39
Chapter Four Credit Enquiry 53
Chapter Five Enquiries 63
Chapter Six Offers and Counter-offers 75
Chapter Seven Orders and Acceptances 91
Chapter Eight Payment 107
Chapter Nine Packing 121
Chapter Ten Shipment 135
Chapter Eleven Insurance 149
Chapter Twelve Complaints and Claims 159
Chapter Thirteen Other Types of Business Letters 171
Key to Exercises 189
Bibliography 207