Part Ⅰ Housekeeping Department 第一部分 客房部分 3
UNIT1 Reserving a Room 预订房间 3
UNIT2 Checking-in the Room 入住房间 15
UNIT3 Greeting Customers 接待顾客 25
UNIT4 Chamber Service 客房服务 34
UNIT5 Booking Tickets 订票 44
UNIT6 Valet Service 洗衣服务 53
UNIT7 Morning Call Service 唤醒服务 62
UNIT8 Check-out 结账退房 69
UNIT9 Settling the Complaints 处理投诉 78
Part Ⅱ Food and Beverages Department 第二部分 餐饮部分 89
UNIT10 Reserving a Table 订座 89
UNIT11 Receiving a Guest 引座 99
UNIT12 Taking Orders 点菜 108
UNIT13 Recommend the Dishes 推荐菜式 117
UNIT14 Choosing Dishes 选菜 127
UNIT15 Delivery Service 送餐服务 135
UNIT16 Having Western Food 点西餐 145
UNIT17 Having Chinese Food 吃中餐 156
UNIT18 Service Dishes 上菜 168
UNIT19 Had the Wrong Menu 上错菜 177
UNIT20 At a Fast-food Restaurant 吃快餐 187
UNIT21 At the Cafeteria 在自助餐厅 196
UNIT22 The Banquet 宴会 203
UNIT23 Breakfast Service 早餐服务 211
UNIT24 Dinner Service 午餐服务 218
UNIT25 Supper Service 晚餐服务 227
UNIT26 Chatting in the Meal 用餐闲谈 237
UNIT27 In a Bar 在酒吧 245
UNIT28 Drinks 饮料 255
UNIT29 Room Service 房间就餐服务 261
UNIT30 Pay a Bill 结账 269
UNIT31 Suggestions Criticisms 建议与批评 278