Apologlzing 致歉 1
General Expressions 1
making apologies 表示歉意 1
responding to apologies 回答别人的道歉 4
Sampel Dialogues 8
Arranging Business Trlps 安排出差旅行 10
General Expressions 10
Sample Dialogues 14
Arranging Entertainment Activltles 安排娱乐活动 17
General Expressions 17
asking about somebody s interest 询问某人的兴趣爱好 17
asking for somebody s opinion on the activities 征求某人对活动安排的意见 18
recommending some scenic spots 介绍某些风景点 20
arranging entertainment activities 安排娱乐活动 21
Sample Dialogues 22
Asking for Information 询问信息 26
General Expressions 26
Sample Dialogues 32
Asking for Opinlons 征询意见 35
General Expressions 35
asking for opinions of colleagues and visitors征询同事和来访者意见 35
asking for boss s opinions 征询上司的意见 37
Sample Dialogues 39
General Expressions 42
Asking for Permission 请求许可 42
Sample Dialogues 46
Claiming 索赔 49
General Expressions 49
lodging a claim 提出索赔 49
settling a claim 解决索赔问题 52
Sample Dialogues 56
Dealing with Applicatlon 处理求职申请 61
General Expressions 61
asking the applicant about his intention and qualifications 询问求职申请人的意向和资格条件 61
dealing with the application 处理求职申请 63
Sample Dialogues 66
making a business enquiry 发出商业询价 70
Enquiring and Replying 询价与答复 70
General Expressions 70
offering a reply 答复询价 73
Sample Dialogues 75
Entertaining Guests to Dinner 款待客人用餐 79
General Expressions 79
reserving a table 预订餐桌 79
seating the guests 安排客人就座 80
ordering a meal 点菜 80
entertaining guests to dinner 招待客人用餐 82
Sample Dialogues 85
expressing certainty 表示肯定 89
Expressing Certainty and Uncertalnty 表示肯定与不肯定 89
General Expressions 89
expressing uncertainty 表示不肯定 94
Sample Dialogues 98
Expressing Thanks 表示感谢 103
General Expressions 103
expressing thanks 表示感谢 103
responding to thanks 回答对方的感谢 106
Sample Dialogues 109
Filing 档案处理 111
General Expressions 111
Sample Dialogues 114
showing the way to a room in a building 指点去处 118
Giving Directions 指点方向 118
General Expressions 118
showing the way to somewhere 指路 119
Sample Dialogues 122
Giving Good Wishes and Congratulations 祝愿和祝贺 126
General Expressions 126
giving good wishes 祝愿 126
responding to good wishes 对祝愿的回答 130
giving congratulations 祝贺 130
responding to congratulations 对祝贺的回答 132
Sample Dialogues 132
asking about savings 询问有关储蓄事务 136
Going about Financial Matters 办理银行业务 136
General Expressions 136
asking about money exchange 询问货币兑换事宜 138
depositing,drawing and cashing money 存、取、兑换现金 139
changing money 换钱 142
talking about financial matters 谈论财政事务 143
Sample Dialogues 147
Greetings 问候 150
General Expressions 150
greeting somebody 问候某人 150
responding to somebody s greetings 回答某人的问候 152
Sample Dialogues 154
Helping Guests See a Doctor 帮助客人看病 157
General Expressions 157
asking a guest about his health 询问客人的健康情况 157
seeing a doctor 看病 158
conveying the doctor s advice 转达医嘱 160
Sample Dialogues 161
Helping Organize a Meeting 协助安排组织会议 164
General Expressions 164
planning a meeting 安排会议 164
informing about the meeting time 通知开会时间 170
briefing about a meeting 简单介绍会议内容 172
receiving guests 接待来宾 174
chairing a meeting 主持会议 175
Sample Dialogues 176
Insuring 保险 180
General Expressions 180
inquiring about insurance and purchasing an insurance policy 询问有关保险之事和购买保险单 180
talking about insurance 讨论有关保险之事 183
Sample Dialogues 187
Inviting 邀请 191
General Expressions 191
extending an invitation 邀请 191
accepting an invitation 接受邀请 194
declining an invitation 谢绝邀请 197
Sample Dialogues 201
Learning about Office Work 学做办公事务 204
General Expressions 204
learning office procedures 熟悉办公步骤 204
talking about office supplies and office automation谈论办公设备和办公自动化 208
Sample Dialogues 211
Making Appointments 约会 215
General Expressions 215
making an appointment 安排约会 215
changing an appointment 更改约期 219
Sample Dialogues 224
introducing oneself 自我介绍 228
Making Introductions 介绍 228
General Expressions 228
introducing somebody 介绍某人 230
responding to introductions 对介绍的应答 232
Sample Dialogues 234
Making Reservations for Rooms and Tickets 预订房间和票子 237
General Expressions 237
booking rooms 预订房间 237
booking airline tickets and railway tickets 预订机票和火车票 240
booking theatre tickets 预订戏票 242
Sample Dialogues 243
General Expressions 247
Making Suggestions 提建议 247
Sample Dialogues 255
Packing and Despatehing 包装与发货 258
General Expressions 258
talking about the importance of packing 谈论包装的重要性 258
asking for opinions on packing 征求对包装的意见 259
presenting demands for packing 对包装提出要求 261
responding to clients demands for packing 回答用户对包装的要求 264
informing the buyer of the shipment 通知买方装运期 268
advancing a request for the shipment 对装运期提出要求 269
responding to the buyer s request 答复买方的要求 272
talking about the loading and unloading ports 商讨装货港和卸货港事宜 274
talking about the mode of transportation 商谈运输方式 276
Sample Dialogues 279
Receiving Messages 受理留言 283
General Expressions 283
Sample Dialogues 288
Receiving Visitors 接待来访者 292
General Expressions 292
Sample Dialogues 297
Responding to Requests 回答请求 300
General Expressions 300
responding positively 肯定回答 300
responding negatively 否定回答 302
Sample Dialogues 304
Seeing off Guests 送别客人 307
General Expressions 307
parting 告别 307
seeing off guests 送客 311
Sample Dialogues 313
Selling and Ordering 销售与订购 316
General Expressions 316
placing an order 下定单 316
promoting sales 促销 325
bargaining over the price 争议价格 330
selling 销售 332
Sample Dialogues 336
Sending and Receiving Mails 邮寄与接收信函 342
General Expressions 342
asking about postage 询问邮资 342
asking about time and ways to mail something 询问邮寄时间和方式 343
mailing something 邮寄信件、包裹等 347
receiving mails 接收信函 350
Sample Dialogues 351
Sending Telegrams and Telexes 发送电报和电传 357
General Expressions 357
asking about the rate for a telegram 询问发电报的收费标准 357
sending a telegram 发电报 358
talking about telegrams and telexes 谈论有关电报、电传事宜 363
sending a telex 发电传 365
Sample Dialogues 367
Using the Telephone 接打电话 371
General Expressions 371
placing a phone call 打电话 371
answering a phone call 接电话 374
Sample Dialogues 378
Working Out a Schedule安排日程 381
General Expressions 381
working out schedules for various activities 安排各种活动的日程 381
working out schedules for visitors 安排来访者活动日程 387
Sample Dialogues 392