Unit One Approaching the Customer 招呼顾客 1
Unit Two Determining What the Customer Wants to Buy 确定顾客想买什么 10
Unit Theree Showing the Sample 出示样品 20
Unit Four Recommending the Merchandise and Persuading the Customer 推荐商品与劝购 30
Unit Five Telling about Size 说明尺寸大小 41
Unit Six Telling about Color 说明颜色 51
Unit Seven Telling about Design 说明式样 62
Unit Eight Telling about Quality 说明质量 73
Unit Nine Introducting a Speciality 介绍土特产 85
Unit Ten Trying on(out)the Goods 试穿、试用商品 98
Unit Eleven Explaining and Offering Cautions 解释性能与提醒注意事项 109
Unit Twelve Telling about the Price 说明价格 120
Unit Thirteen Charging 收付款 130
Unit Fourteen Paking 包扎 139
Unit Fifteen Suggesting Additional Purchase 建议另买商品 149
Unit Sixteen Closing the Sale 结束买卖 159
Unit Seventeen Being on Sale 减价 168
Unit Eighteen Bargining 讨价还价 177
Unit Nineteen Being Out of Stock 缺货 189
Unit Twenty Paying in Different Ways 不同的付款方式 198
Unit Twenty-one Foreign Exchange Service 外汇兑换服务 209
Unit Twenty-two After-Sales Service(Ⅰ)售后服务(一) 219
Unit Twenty-three After-Sales Service(Ⅱ)售后服务(二) 229
Unit Twenty-four Handing the Customer s Complaints 应付顾客的抱怨 240
Unit Twenty-five Having Something Made to Measure 定做 253
Unit Twenty-six Ordering by Telephone 电话订购 265
Unit Twenty-seven Having Something Delivered or Transported 运送货物 276
Unit Twenty-eight Returning Lost Property and Claiming Damages 归还失物与索赔 286
Unity Twenty-nine Business Time 营业时间 296
Unit Thirty Giving Directions within a Department Store 店内指路 305
Unit Thirty-one Showing the Way 指路 314
Unit Thirty-two Business Talk 业务洽谈 323
Unit Thirty-three Sarvice in a supermarket 超市服务 334
Unit Thirty-for Service in an In-store Restaurant 餐饮服务 345
Unit Thirty-five Making Apologies 道歉 356
Unit Thirty-six Expressing Thanks 表示感谢 365
AppendixⅠ Supplementary Vocabulary 商业补充词汇 374
AppendixⅡ How to Read Figures 怎样读数字 392
AppendixⅢ Money Names of Some Main Countries 各主要国家货币名称 395
AppendixⅣ Refrence Key to the Exercises 练习参考答案 396