Part 1 Introduction 1
Chapter 1 An Introduction to Business Writing 3
Part 2 Routine， Negative and Persuasive Messages 15
Chapter 2 Inquiries and Replies 17
Chapter 3 Refusal Letters 35
Chapter 4 Letters for Complaints and Adjustments 51
Chapter 5 Sales Letters 67
Part 3 In-house Correspondence 85
Chapter 6 Invitations 87
Chapter 7 Company Profile 105
Chapter 8 Notice 121
Chapter 9 I.O.U. and Receipt 137
Chapter 10 Memos 153
Chapter 11 Minutes 169
Chapter 12 Business Reports 189
Part 4 Employment Correspondence 209
Chapter 13 Job-Application Cover Letters 211
Chapter 14 Resume 231