Programme 1 Concluding a Contract 1
Passage 1： Oil Majors Disagree on Contract 2
Passage 2： Company Expands Co-operation 4
Programme 2 Packaging of Products 15
Passage 1： Coca-Cola Promises “Greener” Drinks Bottles 16
Passage 2： Food Standards to Be Clarified， Unified 19
Programme 3 Sole Agent 29
Passage 1： Ng Fung Hong Refutes Charges of Profiteering over Beef Monopoly 30
Passage 2： Govt， Private Owner Join Luxury Fever 34
Programme 4 Commodity Inspection 45
Passage 1： Shaanxi Commended by State Council Inspection Group For Market Supply and Supervision 46
Passage 2： Pork Ribs Destroyed after Banned Additive Detected 49
Programme 5 Delivery and Shipment 59
Passage 1： Expand and Deliver （excerpts） 60
Passage 2： Volvo Jan Truck Deliveries Weakest in 3 Years 63
Programme 6 Complaints and Claims 73
Passage 1： Complaints on Internet Shopping Rise Sharply 74
Passage 2： Beyond the Arc Analyzes CFPB Complaint Data to Enhance Customer Experience 77
Programme 7 Business Arbitration 89
Passage 1： Arbitration in China. Get Used to It 90
Passage 2： Make HK a Business Arbitration Center 93
Programme 8 Business Logistics 103
Passage 1： At AFN， Employees are Treated with the Same Consideration as Customers 104
Passage 2： China Logistics Group Launches Domestic Trucking Services Operation In China 107
Programme 9 Business Insurance 117
Passage 1： Online Business Insurance Agent insureon Receives Near-Perfect Score for Customer Loyalty 118
Passage 2： Entrepreneurs Protect against Risks to Business 121
Programme 10 E-commerce 131
Passage 1： 3 E-commerce Trends to Watch in China in 2013 132
Passage 2： China will Become the World's Most Valuable Market for E-commerce 135
Key to the Work Book 145
Key to the Reading Book 157
References 176