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Programme 1 Concluding a Contract 1

Passage 1： Oil Majors Disagree on Contract 2

Passage 2： Company Expands Co-operation 4

Programme 2 Packaging of Products 15

Passage 1： Coca-Cola Promises “Greener” Drinks Bottles 16

Passage 2： Food Standards to Be Clarified， Unified 19

Programme 3 Sole Agent 29

Passage 1： Ng Fung Hong Refutes Charges of Profiteering over Beef Monopoly 30

Passage 2： Govt， Private Owner Join Luxury Fever 34

Programme 4 Commodity Inspection 45

Passage 1： Shaanxi Commended by State Council Inspection Group For Market Supply and Supervision 46

Passage 2： Pork Ribs Destroyed after Banned Additive Detected 49

Programme 5 Delivery and Shipment 59

Passage 1： Expand and Deliver （excerpts） 60

Passage 2： Volvo Jan Truck Deliveries Weakest in 3 Years 63

Programme 6 Complaints and Claims 73

Passage 1： Complaints on Internet Shopping Rise Sharply 74

Passage 2： Beyond the Arc Analyzes CFPB Complaint Data to Enhance Customer Experience 77

Programme 7 Business Arbitration 89

Passage 1： Arbitration in China. Get Used to It 90

Passage 2： Make HK a Business Arbitration Center 93

Programme 8 Business Logistics 103

Passage 1： At AFN， Employees are Treated with the Same Consideration as Customers 104

Passage 2： China Logistics Group Launches Domestic Trucking Services Operation In China 107

Programme 9 Business Insurance 117

Passage 1： Online Business Insurance Agent insureon Receives Near-Perfect Score for Customer Loyalty 118

Passage 2： Entrepreneurs Protect against Risks to Business 121

Programme 10 E-commerce 131

Passage 1： 3 E-commerce Trends to Watch in China in 2013 132

Passage 2： China will Become the World's Most Valuable Market for E-commerce 135

Key to the Work Book 145

Key to the Reading Book 157

References 176