Unit One Making Enquiry 1
Unit Two Making Offers 14
Unit Three Making Purchase 27
Unit Four Specification 41
Unit Five Negotiating Price 57
Unit Six Modes of Payment 72
Unit Seven Delivery and Shipment 88
Unit Eight Packing 104
Unit Nine Insurance 116
Unit Ten Signing Contract 130
Unit Eleven Checking and Amending an L/C 144
Unit Twelve Making and Settling Claims 157
Reference Answers 172
References 206