主书答案与译文 1
Unit One Introduction to Hotel Industry酒店业简介 2
Unit Two Room Reservation预订房间 6
Unit Three Reception接待服务 11
Unit Four Checking In入住登记 15
Unit Five Telephone Switchboard电话总机服务 20
Unit Six Wake-up Call Service唤醒服务 23
Unit Seven Housekeeping客房管理 27
Unit Eight Laundry Service洗衣服务 30
Unit Nine Handling Complaints解决投诉 34
Unit Ten Checking Out结账退宿 39
Unit Eleven Food and Beverage Services餐饮服务 43
Unit Twelve Bar English酒吧英语 47
Unit Thirteen Shopping Arcade购物中心 51
Unit Fourteen Health and Recreation Center康乐中心 54
Unit Fifteen Business and Convention Services商务和会议服务 60
Unit Sixteen Other Services其它服务 64
试题 69
Test One 70
Test Two 79
Test Three 89
Test Four 99
答案 110
Key to Test One 111
Key to Test Two 112
Key to Test Three 114
Key to Test Four 115