Part one Pronunciation and Intonation 1
Lesson 1 The English Vowels 2
Lesson 2 The English Consonants 5
Lesson 3 Stress 8
Lesson 4 Incomplete Plosion and Liaison 10
Lesson 5 Pausing and Sense Groups 12
Lesson 6 Intonation 14
Part Two Front Office 16
Lesson 1 Room Reservation 17
Lesson 2 Guest Arrival 24
Lesson 3 Check-in 29
Lesson 4 Showing the Guest to the Room 36
Lesson 5 Operator Service 40
Lesson 6 Other Services 44
Lesson 7 Check-out 48
Lesson 8 Seeing off a Guest 53
Part Three Food＆Beverage 57
Lesson 1 Restaurant Reservation 58
Lesson 2 Seating the Guests 63
Lesson 3 Taking orders 67
Lesson 4 Serving Dishes 73
Lesson 5 Handling Complaints 78
Lesson 6 Paying the Bill 82
Part Four Housekeeping 86
Lesson 1 Showing Room 87
Lesson 2 Room Cleaning 91
Lesson 3 Laundry Service 95
Lesson 4 Maintenance Service 100
Lesson 5 Dealing with Complaints 105
Part Five Tea Ceremony English 109
Part Six In the Bar 115
Part Seven Recreation Department 122
Part Eight Tour Guide 127
Lesson 1 Meeting the Guests 128
Lesson 2 At the Hotel 132
Lesson 3 Scenic Spots View 137
Lesson 4 Food， Shopping， and Leisure 141
Lesson 5 Departure 146
Part Nine Transportation 150
Lesson 1 Bus Service 151
Lesson 2 At the Subway 156
Part Ten Convention and Exhibition English 161
Lesson 1 Preparation Work for an Exhibition 162
Lesson 2 Reception Work in an Exhibition 168
Part Eleven At the Agricola 173