Chapter 1 Structure and Presentation 1
1.1 A Procedure of Import ＆ Export Business 1
1.2 layout 2
1.3 Important Points to Remember 5
1.4 Exercises： 8
Chapter 2 Contents and Writing Style of the Business Letter 10
2.1 Planning the Contents of your Letter 10
2.2 Main Contents of Every Paragraph 10
2.3 Writing Style of Business Letter 11
Chapter 3 Establishing Business Relationship 16
3.1 Understanding Establishment of Business Relationship 16
3.2 Sample Letters 17
3.3 Useful expressions 19
3.4 Exercises 21
Chapter 4 Inquiries and Replies 23
4.1 Understanding Inquiry 23
4.2 Sample Letters 24
4.3 Useful Expressions 29
4.4 Exercises 31
4.5 Important Points to Remember 34
Chapter 5 Quotations and offers 36
5.1 Understanding Quotations and Offers 36
5.2 Sample Letters 37
5.3 Useful Expressions 43
5.4 Exercises 47
5.5 Important Points to Remember 50
5.6 Supplements 51
Chapter 6 Orders 56
6.1 Understanding the Order 56
6.2 Sample Letters 57
6.3 Useful Expressions 63
6.4 Exercises： 64
6.5 Important Points to Remember 65
Chapter 7 Payment 66
7.1 Understand the Payment 66
7.2 Useful Expressions 83
7.3 Exercises 85
Chapter 8 Packing and Shipment 91
8.1 Understanding Packing and Shipment 91
8.2 Useful Expressions 101
8.3 Exercises 104
8.4 Supplements 107
Chapter 9 Insurance 111
9.1 Understanding Insurance 111
9.2 Sample Letters 113
9.3 Useful Expressions 119
9.4 Exercises 120
9.5 Supplements 123
Chapter 10 Complaints and Adj stment 124
10.1 Understanding Claim， Complaint and Adjustment 124
10.2 Sample Letters 126
10.3 Useful Expressions 134
10.4 Exercises 135
Chapter 11 In-company Communication 139
11.1 Understanding In-company Communication 139
11.2 Sample Letters 141
11.3 Useful Expressions 142
11.4 Exercises 143
Reference Books 153