Part One Business Communications 2
Chapter 1 Introduction 2
1 Parts of business letters 2
2 E-mail 7
3 Writing rules for business communications 13
Exercises 19
Chapter 2 Business Relations 26
1 Introduction 27
2 Initiation 30
3 Establishing a business relationship 32
Exercises 36
Chapter 3 Agency 41
1 Asking for sole agency and replying 42
2 Seeking agency and replying 43
3 Agency agreements 44
4 Granting attorneyship 45
5 Offering terms for consideration 45
6 Confirming the terms of agency 46
Exercises 47
Chapter 4 Consultation 49
1 Consultation of credit 49
2 Consultation of suggestions 53
Exercises 54
3 Letters of thanks after consultation 54
Chapter 5 Sales Letters 57
1 Intrigue or entertain 57
2 Support or assure 57
3 Propose or deal 57
4 Touch or pat 58
Exercises 62
Chapter 6 Inquiry 64
Inquiry 64
Exercises 69
Chapter 7 Quotation 72
Quotation 72
Exercises 75
Chapter 8 Offers Responses 77
1 Offer 77
2 Refusing to accept the offer 79
3 Acceptance 80
4 Counter-offer 81
Exercises 85
Chapter 9 Orders Responses 88
1 Order 88
2 Dealing with orders 89
Exercises 91
Chapter 10 Packing Marking 94
1 Packing 94
2 Marking 95
Exercises 96
Chapter 11 Shipment 98
Shipment 98
Exercises 103
Chapter 12 Insurance 105
Insurance 105
Exercises 108
Chapter 13 Payment 110
1 Discussing mode of payment 111
2 Amendment of L/C 115
3 Collection letters 116
4 Special requests for payment 120
Exercises 125
Chapter 14 Complaints or Claims Responses 128
Complaints or claims responses 128
Exercises 137
Chapter 15 Notes,Notices Announcements 141
1 Notes 141
2 Notices announcements 144
Exercises 149
Chapter 16 Memorandums 151
Memorandums 151
Exercises 155
1 Invitation cards 158
Chapter 1 Invitation Responses 158
Part Two Social Communications 158
2 Invitation letters 160
Exercises 163
Chapter 2 Thanks Apologies 165
1 Thanks 165
2 Apologies 169
Exercises 171
Chapter 3 Congratulations Wishes 173
1 Congratulations 173
2 Wishes 178
Exercises 180
1 Compliment 181
Chapter 4 Compliment Consolation 181
2 Conso1ation 183
3 Condo1ence 184
Exercises 186
Chapter 5 Welcome Farewell 187
1 Welcome 187
2 Farewell 188
Exercises 190
Chapter 6 Appointments Reservations 192
1 Appointments and responses 192
2 Reservations and responses 195
Exercises 197