Ⅰ At the Airport 1
UNIT 1 GREETINGS INTRODUCTIONS 1
Ⅱ At a Gathering 2
Ⅲ At an Office 3
UNIT 2 AT THE HOTEL 17
Ⅰ Checking in 17
Ⅱ Talking in the Room 18
UNIT 3 TELEPHONE CALLS 30
Ⅰ Mr.Brown Is Not In 30
Ⅱ Leaving a Message 31
Ⅲ Put Me Through,Please! 31
Ⅳ An Invitation 32
Ⅰ At the Shanghai No.1 Department Store 44
UNIT 4 SHOPPING SIGHTSEEING 44
Ⅱ At the Friendship Store 46
Ⅲ At the Lakeside Park 47
UNIT 5 DEPARTURE 62
Ⅰ Talking About the Flight 62
Ⅱ At a Farewell Dinner 63
Ⅲ Saying Good-bye 65
UNIT 6 A PRELIMINARY TALK 73
Ⅰ Exploring the Possibility of Processing Imported Materials 73
Ⅱ Inquiring About the Possibility of Entering into Business Relations 74
Ⅲ Asking About Business Activities 76
UNIT 7 ENQUIRY 88
Ⅰ Goods Available 88
Ⅱ Goods Unavailable 90
UNIT 8 OFFER COUNTER-OFFER 100
Ⅰ Making an Offer 100
Ⅱ Bargaining 102
Ⅲ What a Discount! 104
UNIT 9 PAYMENT 117
Ⅰ Talking about Payment 117
Ⅱ Payment by L/C 118
UNIT 10 PACKING 128
Ⅰ What about Packing? 128
Ⅱ Could You Change Your Package? 130
UNIT 11 SHIPMENT DELIVERY 141
Ⅰ Asking for Earlier Delivery 141
Ⅱ Shipment Delayed 142
UNIT 12 INSURANCE 154
Ⅰ Talking about Insurance 154
Ⅱ CIF Terms Pursued 155
UNIT 13 AGENCY 165
Ⅰ Agency Allowed 165
Ⅱ Shall We Discuss It Later? 167
UNIT 14 COMPLAINTS CLAIMS 177
Ⅰ Complaints About the Quality 177
Ⅱ A Claim for Short Weight 179
UNIT 15 FLEXIBLE WAYS OF DOING BUSINESS 193
Ⅰ Alternate Terms 193
Ⅱ Processing Trade 195
KEY TO EXERCISES 206