UNIT 1 BUSINESS LETTERS 1
1 Writing of the Letters 3
UNIT 2 ESTABLISHMENT DEVELOPMENT OF BUSINESS RELATIONS 11
2 Making Self-introduction 14
3 Starting Business Relations with an Exporter 17
4 Request for the Establishment of Business Relations 21
5 A Reply to the Request for the Establishment of Business Relations 25
UNIT 3 ENQUIRIES AND OFFERS 29
6 Making an Enquiry 31
7 Making an Offer 35
8 Sending Proforma Invoice 39
9 Making a Voluntary Offer 43
UNIT 4 COUNTER-OFFERS 47
10 Request for Lower Price 49
11 Declining Price Reduction 53
12 Concession on Price 57
13 Increase in Price 61
UNIT 5 BUSINESS CONTRACTS AND ORDERS 65
14 Placing an Order 67
15 Sending a Sales Confirmation 71
16 Booking a Repeat Order 75
17 Failing to Supply 79
UNIT 6 PAYMENT 83
18 Request for Payment by D/P 85
19 Proposing to Pay by D/A 89
20 Modifying Terms of Payment 93
UNIT 7 SHIPMENT 97
21 Advising Shipment 99
22 Urging Shipment 103
23 Proposing Part Shipment and Transshipment 106
24 Inquiring about Shipping Containers 110
UNIT 8 INSURANCE 114
25 Asking the Seller to Cover Insurance 116
26 Covering Insurance for the Buyer 120
27 Request for Excessive Insurance 124
UNIT 9 ESTABLISHMENT OF AND AMENDMENT TO L/C 128
28 Urging Establishment of L/C 130
29 Application for Establishment of L/C 134
30 Asking for extension of L/C 138
UNIT 10 CLAIMS AND SETTLEMENT 146
31 Amendment to L/C 146
32 Complaining of Wrong Dispatch 148
33 Apologizing for the Complaint 152
34 Replying to Ⅲ-founded Complaint 156
35 Rejecting the Claim 160
UNIT 11 ELECTRONIC BUSINESS COMMUNICATIONS 164
36 A Deal in Men's Shirts(Part One) 166
37 A Deal in Men's Shirts(Part Two) 170
UNIT 12 AGENCY 174
38 Asking for Sole Agency 176
39 Declining the Request for Agency 180
40 Signing Sole Agency Agreement 184
词汇表 188