Part Ⅰ Layout of a Business Letter 1
CONTENTS 1
Part Ⅱ Terms of Contract 14
Chapter Ⅰ Shipment 14
Introduction 14
Lesson 1 Packing Requirement 16
Lesson 2 Inner Packing 23
Lesson 3 Partial Shipment 29
Lesson 4 Shipping Instructions 36
Lesson 5 Shipping Advice 40
Optional Letters 45
Useful Sentences on Shipment 48
Introduction 50
Chapter Ⅱ Insurance 50
Lesson 6 Insurance Practice 52
Lesson 7 Covering Additional Risks 61
Lesson 8 Covering Insurance for the Buyer 67
Optional Letters 72
Useful Sentences on Insurance 75
Chapter Ⅲ Payment 76
Introduction 76
Lesson 9 Request for Payment by T/T 78
Lesson 10 Asking for Payment by D/P 85
Lesson 11 Asking for Payment by D/A 91
(B)Notifying the Exporter 95
Lesson 12 (A)Urging an L/C 95
Lesson 13 A Specimen L/C 101
Lesson 14 Asking for L/C Amendment 111
Lesson 15 Extension of an L/C 118
Optional Letters 123
Useful Sentences on Payment 126
Chapter Ⅳ Complaints and Claims 128
Introduction 128
Lesson 16 Complaining of Inferior Quality 130
Lesson 17 Claim for Damage 138
Lesson 18 Claim for Short Delivery 144
Lesson 19 Settlement of a Claim 150
Lesson 20 Declining a Claim 156
Optional Letters 163
Useful Sentences on Complaints and Claims 166
Part Ⅲ Business Negotiation and Contract 168
Chapter Ⅴ Establishment of Business Relations 168
Introduction 168
Lesson 21 A Letter from an Exporter 170
Lesson 22 A Letter from an Importer 177
Lesson 23 AReply 184
Optional Letters 190
Useful Sentences on Establishment of Business Relations 193
Introduction 195
Chapter Ⅵ Enquiries,Offers and Counter-offers 195
Lesson 24 A General Enquiry 197
Lesson 25 A Specific Enquiry 202
Lesson 26 A Firm Offer 207
Lesson 27 A Non-firm Offer 213
Lesson 28 A Counter-offer on Refrigerators 218
Lesson 29 A Reply to a Counter-offer 224
Lesson 30 A Counter-offer on Shipment 229
Optional Letters 233
Useful Sentences on Enquiries,Offers and Counter-offers 236
Introduction 238
Chapter Ⅶ Conclusion of Business 238
Lesson 31 (A)A First Order 240
(B)A Reply to the Above 241
Lesson 32 (A)A Repeat Order 247
(B)Declining a Repeat Order 247
Lesson 33 Confirmation of an Order 253
Lesson 34 Offering Substitute 258
Lesson 35 Sending a Sales Confirmation 263
Lesson 36 Counter-signature 268
Optional Letters 273
Useful Sentences on Conclusion of Business 276
Appendix A Specimen Sales Confirmation 278
Introduction 282
Part Ⅳ Miscellaneous Materials 282
Lesson 37 (A)Asking for Sole Agency 285
(B)A Reply to the Above 286
Lesson 38 Compensation Trade 293
Lesson 39 (A)Processing with Supplied Materials 299
(B)Processing according to Samples Supplied 300
Lesson 40 (A)Joint Venture 305
(B)A Reply to the Above 306
Lesson 41 Bids for Olympic Village North Temporary Establishments 313
Optional Study 320
Useful Sentences on Agency,Compensation Trade,Processing Trade,Joint Vertureand Invitation to Bid 341
Chapter Ⅰ Introduction 343
Part Ⅴ Documentation 343
Chapter Ⅱ Letter of Credit 347
Chapter Ⅲ Bill of Exchange 355
Chapter Ⅳ Commercial Invoice 357
Chapter Ⅴ Marine Bill of Lading 360
Chapter Ⅵ Insurance Policy 364
Chapter Ⅶ Packing List 368
Chapter Ⅷ Certificate of Origin 370
Chapter Ⅸ Inspection Certificate 373
Part Ⅵ Appendix 376
Chapter Ⅰ Electronic Mail(E-mail) 376
Chapter Ⅱ Fax 380
Chapter Ⅲ Telex 382