1 现代化思维 Modernize your thinking 10
2 认清绩效管理的好处 Identify the benefits 18
3 管理绩效 Manage performance 24
4 与员工合作 Work with employees 32
5 明确目标，准备规划 Plan precisely with clear goals 40
6 调整员工的目标 Align employee goals 48
7 制订绩效奖励机制 Set performance incentives 56
8 平易近人 Be approachable all year 64
9 注重沟通 Focus on communication 72
10 面对面沟通 Make it face-to-face 78
11 避免评分的危险 Avoid rating perils 84
12 避免给员工分等级 Don't rank employees 92
13 为考核做准备 Prepare for the appraisal 100
14 以正确的方式开始评估 Start reviews on the right foot 108
15 找出原因 Identify causes 116
16 肯定成功 Recognize success 124
17 以合作的态度进行沟通 Use cooperative communication 132
18 注重行为与结果 Focus on behavior and results 140
19 明确了解绩效 Be specific about performance 148
20 恰当处理冲突 Manage conflict with grace 156
21 逐步进行惩罚 Use progressive discipline 164
22 记录绩效 Document performance 170
23 培养员工 Develop emplyees 178
24 持续改进制度 Continuously improve your system 186
25 词汇表 Glossary 194