Chapter 1 Office Philosophy 1
·Introduction 介绍 2
·Praise 赞扬 8
·Gratitude 致谢 14
·Apology 道歉 20
·Congratulations 祝贺 27
·Office Sundries 办公杂务 31
Chapter 2 Simple Procedures 47
·Making Appointment 预约 48
·Reception 接待 55
·Visit 参观 63
·Recreation Arrangement 安排娱乐活动 70
·Business Dinner 商务会餐 76
·Seeing Off 送行 85
Chapter 3 Outgoing Affairs 91
·Booking Ticket 订机票 火车票 92
·Booking Room 订旅馆 98
·At the Airport/In the Train Station 在机场 在火车站 104
·Business Trip 出差 113
·Business Visit 业务拜访 125
·In the Bank 在银行 134
Chapter 4 Dealing Process 145
·Attending Fair 参加交易会 146
·Inquiry 询价 154
·Bargaining 讨价还价 162
·Order and Delivery 订货与交货 170
·Payment 付款 179
·Transportation 货物运输 184
Chapter 5 Other Affairs 193
·Negotiation 谈判 194
·Contract 合同 207
·Complaints and Claims 投诉与索赔 214
·Marketing 市场营销 223
·Agent 代理 229
Index 233