目录 1
Introduction The Principles of Business Writing 1
Lesson 1 The Layout of Business Letters 5
Lesson 2 Enquiries 17
Lesson 3 Replies to Enquiries 28
Lesson 4 Offers 37
Lesson 5 Proforma Invoices 46
Lesson 6 Terms and Conditions 53
Lesson 7 Counter Offers 67
Lesson 8 Orders and Acknowledgements 75
Lesson 9 Trial and Repeat Orders 84
Lesson 10 Order Delays and Cancellations 92
Lesson 11 Terms of Payment 99
Lesson 12 Credit 107
Lesson 13 L/C Establishment 114
Lesson 14 L/C Amendments 123
Lesson 15 Urge Shipment 132
Lesson 16 Shipping Instructions and Advices 140
Lesson 17 Insurance 149
Lesson 18 Complaints 159
Lesson 19 Claims 167
Lesson 20 Settlement of Claims 175
Key to exercises 183
后记 229
附 外贸函电自学考试大纲 231