CONTENTS 2
目录 2
UNIT 1 As a Freshman in Workplace 刚刚走入社会 2
场景1 Interview 面试 2
场景2 Self Introduction 自我介绍 3
场景3 First Time Meeting 初次见面 5
场景4 Finding Topics 找话题 6
场景5 Starting a New Job 刚到新单位 7
UNIT 2 For Office Courtesy 办公室应对技巧 10
场景6 Asking for Help from Colleagues 10
请同事帮忙 10
场景7 Assigning Job 指派工作 11
场景8 Asking about Schedule 询问工作进度 12
场景9 Meeting Notification 通知开会 13
场景10 Pointing Out Mistake 指出错误 14
场景11 Asking a Day Off by Phone 打电话请假 15
UNIT 3 Communication and Negotiation 沟通与协调 18
场景12 Making Proposals to Supervisor 向上司提出建议 18
场景13 Instructing New Colleagues 指导新来的同事 19
场景14 Encouraging Subordinates 激励下属 20
场景15 Asking for a Raise 要求加薪 21
场景16 Resignation 提出辞呈 22
UNIT 4 In Reception 24
接待来访 24
场景17 Receiving Customers 接待来访客户 24
场景18 The Person Be Contacted Being Away 受访者不在时 25
场景19 Guiding the Visitors to See the Person 带来访者去见受访者 26
场景20 Asking the Visitor to Wait for While 请来访者稍候 27
UNIT 5 The Visitors 客户来访 30
场景21 First Time Meeting 初次相识 30
场景22 Product Introduction 介绍公司产品 31
场景23 Introducing Colleagues 介绍同事 32
场景24 Introducing Supervisors 介绍上司 33
场景25 See Customers Off 送客 34
UNIT 6 Business Appointment 商务约会 36
场景26 Request a Visit 请求拜访 36
场景27 Set an Appointment Time 约定拜访时间 37
场景28 Informing Other Party that You'll Be Late 告知约会迟到 38
场景29 Changing Appointment Time 变更约会时间 39
场景30 Visit without Making an Appointment 未事先约定的来访 40
场景31 Introducing Company 介绍公司 42
UNIT 7 Receiving Foreign Customers 接待国外客户 42
场景32 Visiting Factory 参观工厂 43
场景33 Inviting Customer for Dinner 招待用餐 44
场景34 Treating Customer with Tour 招待旅游 45
场景35 Treating Customer with Snack 茶点招待 46
UNIT 8 Receiving Phone Call 接电话 48
场景36 Receiving Phone Call 接电话 48
场景37 Transferring Phone Call 转接电话 50
场景38 International Call 国际电话 51
场景39 Take and Forward Message 记下和传达留言 52
场景40 Leave Message on Recording Machine 在录音电话上留言 53
UNIT 9 Presentation Skill 工作报告技巧 56
场景41 Foreword 开场白 56
场景42 Goal Explanation 目标说明 57
场景43 Proposal Explanation 提案说明 58
场景44 Proposal Discussion 议案讨论 60
场景45 Summarizing Conclusion 会议总结 62
UNIT 10 Business Interaction 商务上的互动 64
场景46 Inquiries 询问 64
场景47 Promotion 推销 66
场景48 Talking about a Product's Benefits 强调商品竞争力 68
场景49 Quotation Negotiation 报价及议价 70
场景50 Persuasion Reminders 督促对方下决心 72
场景51 Small Talk during Negotiation 商谈期间的闲聊 74
UNIT 11 Meeting 会议 78
场景52 Greetings and Speeches 致辞 78
场景53 Make a Report 报告工作 80
场景54 Sales Review 业务检讨 82
场景55 Entraordinary Motion 临时动议 84
场景56 Conclusion 结论 86
UNIT 12 Handling Complaints 纠纷处理 90
场景57 Delayed Product Delivery 交货延迟 90
场景58 Product Defects 产品瑕疵 92
场景59 Requesting Compensation 要求赔偿 94
场景60 Customer Service Complaint 客户服务抱怨 95
UNIT 13 Negotiation 谈判 98
场景61 Counter Offer 提出条件 98
场景62 Bottom Line Inquiry 探询对方底限 100
场景63 Reestablishing Conditions 重定条件 102
场景64 Contract Signing 签订合同 104
场景65 Payment Terms 付款条件 108
UNIT 14 Price Negotiation 议价谈判 108
场景66 Price Handling 应付杀价 110
场景67 Final Bidding 最后的出价 112
场景68 Asking for Customer's Agreement 让客户认同 114
UNIT 15 Taking an Order 接订单 118
场景69 Receiving an Order 接受订单 118
场景70 Shortage Notice 通知缺货 120
场景71 Product Damage 货物损坏 122
场景72 Receivable Bills 账款催收 124
UNIT 16 Purchasing 采购 128
场景73 Requesting Samples 索取样品 128
场景74 Product Packaging 产品包装 130
场景75 Placing Orders 下订单 132
场景76 Orders Push 催货 134
UNIT 17 International Exhibition 参加国际商展 138
场景77 Drawing Customers 招呼客户 138
场景78 Introducing Products 介绍商品 139
场景79 Asking for a Trial Order 请客户下试用订单 141
场景80 Inviting Customers to Visit the Booth 联络客户亲临摊位 143
场景81 Approaching Buyers 拜访买家 145
UNIT 18 Overseas Sales Review 海外商务考察 148
场景82 Flight Reservation 预订机位 148
场景83 Booking a Hotel 预订饭店 150
场景84 Meeting at Airport 机场接人 152
场景85 Making an appointment 约定拜访时间 153
场景86 Visiting 拜访 155
场景87 Talking about Sales Marketing Information 交换市场信息 157
场景88 Calling Back the Office 给公司回电话 159