PART Ⅰ BUILDING BLOCKSCHAPTER Ⅰ LISTENING 2
ContentsINTRODUCTION 3
Devote energy to listening 4
Practice active listening skills 7
Avoid barriers to listening 13
CHAPTER Ⅱ FEEDBACK 18
Understanding good feedback 20
Constructing feedback messages 23
Receiving feedback constructively 30
CHAPTER Ⅲ QUESTIONING AND RESPONDING 34
Asking effective questions 36
Responding to questions 41
CHAPTER Ⅳ SOCIAL STYLES 44
Understanding social styles 46
Applying social styles 52
PART Ⅱ APPLICATION OPPORTUNITIESCHAPTER Ⅴ INTERVIEWING 62
Interviewing a candidate 64
Being interviewed 72
CHAPTER Ⅵ NEGOTIATING 80
Negotiation strategy 82
Listening and questioning 90
CHAPTER Ⅶ PERFORMANCE APPRAISALS 94
Developing coaching skills 96
Structuring the session 102
BIBLIOGRAPHY 107
INDEX 109