目录 1
Unit One Features in Language and Ways in Writings of Business English Letters 商务英语信函的语言特点和写作方法 1
Unit Two The Structure and Layout of a Business English Letter 商务英语书信格式 31
Unit Three Message-Writing for Business English Telegrams，Telexes，Faxes and E-mail 商务英语电报、电传、传真和电子邮件文稿的写作 51
Unit Four Establishing Business Relations 建立业务关系 77
Unit Five Enquiries and Replies 询价与答复 87
Unit Six Offers and Bids 报盘与递盘 98
Unit Seven Counter-Offers and Counter-Counter Offers 还盘与反还盘 108
Unit Eight Order 订货 116
Unit Nine Acceptance and Contract 接受与签约 126
Unit Ten Packing 包装 139
Unit Eleven Shipment 装运 152
Unit Twelve Payment and Balance 支付与结算 162
Unit Thirteen Insurance 保险 176
Unit Fourteen Commodity Inspection 商检 186
Unit Fifteen Complaints，Claims and Adjustments 抱怨、索赔与理赔 196
Unit Sixteen Agencies 代理 209
Unit Seventeen Some Special Trading Practices 特殊贸易 222
Unit Eighteen Economic and Technical Cooperation 经济技术合作 236