Chapter 1 Business Communications 商务交际 2
Unit 1 Answering the Telephone 接听电话 2
Unit 2 Dialing a Wrong Number 打错电话 4
Unit 3 Calling a Switchboard 电话转接 6
Unit 4 Arranging an Appointment 安排约会 8
Unit 5 Putting Off an Appointment 推迟约会 10
Unit 6 Canceling an Appointment 取消约会 12
Unit 7 Visiting Clients 拜访客户 14
Unit 8 Reception 商务接待 16
Unit 9 Introduction of the Company 公司介绍 18
Unit 10 Visiting Factories 参观工厂 20
Unit 11 Business Meals 商务会餐 22
Unit 12 Arranging Activities 安排活动 24
Unit 13 Seeing Off Customers 送别客户 26
Chapter 2 Price and Terms of Payment 价格与付款方式Unit 1 Inquiry 询盘 28
Unit 2 Offer 报盘 30
Unit 3 Counter-Offer 还盘 32
Unit 4 CIF 成本、保险加运费价 34
Unit 5 DDP 完税后交货价 36
Unit 6 EXW 工厂交货价 38
Unit 7 FOB 船上交货价 40
Unit 8 Remittance 汇付 42
Unit 9 Collection 托收 44
Unit 10 Letter of Credit 信用证 46
Unit 11 Letter of Guarantee 保函 48
Chapter 3 Packing and Logistics 包装与物流 50
Unit 1 Mode of Packing 包装方式 50
Unit 2 Ways of Shipment 装运方式 52
Unit 3 Date of Shipment 装运期限 54
Unit 4 Chartering a Vessel 租船订舱 56
Unit 5 Port of Departure 起运港 58
Unit 6 Port of Destination 目的港 60
Unit 7 Transshipment Port 中转港 62
Unit 8 Clearance of Goods 报关 64
Unit 9 Customs Clearance 结关 66
Unit 10 Export Drawback 出口退税 68
Unit 11 Exemption from Duty 进口免税 70
Chapter 4 Forms of Trade 贸易方式 72
Unit 1 Technology Transfer 技术转让 72
Unit 2 Bidding 招标 74
Unit 3 Tender 投标 76
Unit 4 Joint Venture 合资企业 78
Unit 5 Compensation Trade 补偿贸易 80
Unit 6 Barter Trade 易货贸易 82
Unit 7 Consignment Trade 寄售贸易 84
Unit 8 Processing Business 加工业务 86
Unit 9 Assembling Business 装配业务 88
Unit 10 Financing 融资 90
Unit 11 Agent 有关代理 92
Unit 12 Commission 佣金问题 94
Chapter 5 Import and Export 商贸进出口 96
Unit 1 Credit Inquiry 资信调查 96
Unit 2 Establishing Trade Relations 建立贸易关系 98
Unit 3 Quantity of the Order 订货数量 100
Unit 4 Quality of Goods 货物质量 102
Unit 5 Ordering Goods 下订单 104
Unit 6 Out of stock 缺货 106
Unit 7 Insurance Rate 保险费率 108
Unit 8 Commodity Inspection 商品检验 110
Unit 9 Signing a Contract 签订合同 112
Unit 10 Revision of a Contract 修改合同 114
Chapter 6 Business Conferences 商务会议 116
Unit 1 Preparing for a Meeting 会议筹备 116
Unit 2 Agenda 会议议程 118
Unit 3 Beginning the Meeting 会议开始 120
Unit 4 Discussing During the Meeting 会议讨论 122
Unit 5 Summarization and Adjournment 总结闭会 124
Chapter 7 Company Operation 公司运作 126
Unit 1 Competition 竞争 126
Unit 2 Partnership 合作关系 128
Unit 3 Product Launch 新产品发布会 130
Unit 4 Press Conference 记者招待会 132
Unit 5 Registering a Trademark 商标注册 134
Unit 6 Patent 专利 136
Unit 7 Financial Affairs 公司财务 138
Unit 8 Company Website 公司网站 140
Unit 9 Mergers 公司合并 142
Unit 10 Branch Offices 分支机构 144
Chapter 8 Marketing & Sales 市场营销 146
Unit 1 Market Research 市场调研 146
Unit 2 Target Audience 目标消费者 148
Unit 3 Promotion by Salesperson 登门推销 150
Unit 4 Advertising Campaign 广告运作 152
Unit 5 Choosing Media 选择媒体 154
Unit 6 Details of an Advertisement 广告细节 156
Unit 7 Promotional Events 促销活动 158
Unit 8 Preparing for a Trade Show 准备展会 160
Unit 9 Trade Shows 展会现场 162
Unit 10 Product Demonstrations 产品展示 164
Unit 11 E-commerce 电子商务 166
Unit 12 After-Sale Service 售后服务 168
Chapter 9 Customer Relationship Management 客户关系管理Unit 1 Complaints About Quality质量投诉 170
Unit 2 Complaints About Short Quantity 短重投诉 172
Unit 3 Dealing with Complaints 处理投诉 174
Unit 4 Wrong Shipment 错发货物 176
Unit 5 Returning the Goods 退货 178
Unit 6 Claims 索赔 180
Unit 7 Arbitration 诉诸仲裁 182
Unit 8 Public Relations 公共关系 184
Unit 9 Company Gifts 公司纪念品 186
Chapter 10 Contacting with Bank 与银行业务 188
Unit 1 Opening an Account 开立账户 188
Unit 2 Inquiring About Interest Rates 询问利率 190
Unit 3 Depositing and Withdrawing 存款取钱 192
Unit 4 Closing an Account 注销账户 194
Unit 5 Cashing a Check 支票兑现 196
Unit 6 The Rate of Exchange 外汇汇率 198
Unit 7 Exchanging Money 货币兑换 200
Unit 8 Credit Card 信用卡 202
Unit 9 Reporting a Lost Passbook 存折挂失 204
Unit 10 Investing in Stock Market 投资股市 206
Chapter 11 Business Trip 商务旅行 208
Unit 1 Daily Schedule 日程安排 208
Unit 2 Passport and Visa 护照签证 210
Unit 3 Booking a Plane Ticket 订飞机票 212
Unit 4 Security Check 安全检查 214
Unit 5 On the Plane 在飞机上 216
Unit 6 Transit 转机 218
Unit 7 Passing the Customs 过海关 220
Unit 8 By Ship 乘船 222
Unit 9 By Train 乘火车 224
Unit 10 Asking the Way 问路 226
Unit 11 By Bus 乘公交车 228
Unit 12 By Subway 乘地铁 230
Unit 13 Taking a Taxi 乘出租车 232
Unit 14 Reserving a Room 订房间 234
Unit 15 Checking in 入住登记 236
Unit 16 Wake-up Call 电话叫醒 238
Unit 17 Laundry 送洗衣物 240
Unit 18 Maintenance 维修服务 242
Unit 19 Bill Mistake 账单错误 244
Unit 20 Checking out 结账退房 246
Unit 21 Booking a Table 餐厅订位 248
Unit 22 At the Restaurant 在餐馆 250
Unit 23 Sightseeing 参观游览 252