Unit 1 Modern Business Letters 1
Unit 2 Establishing Business Relations 6
Unit 3 Enquiry 11
Unit 4 Firm Offer＆Non-firm Offer 16
Unit 5 Counter-offer＆Orders 22
Unit 6 Confirmation＆Acceptance 27
Unit 7 A Sales Confirmation 31
Unit 8 A Sales Contract 38
Unit 9 Payment＆Letters of Credit 46
Unit 10 Examination of a L/C 51
Unit 11 Shipment 60
Unit 12 A Bill of Lading 65
Unit 13 Insurance 70
Unit 14 Packing 76
Unit 15 Complaints and Claims 81
Unit 16 Electronic Commerce 88
附录1 参考答案 92
附录2 全国外销员资格考试最新试题及参考答案 137