Lesson 1 Introductions and Greetings 1
Lesson 2 Chatting 12
Lesson 3 Telephone 22
Lesson 4 Fax and E-mail 38
Lesson 5 Making An Appointment 48
Lesson 6 Scheduling 59
Lesson 7 Business Trip 70
Lesson 8 Asking for Leave and Resumption for Leave 81
Lesson 9 Shift 91
Lesson 10 Shopping 104
Lesson 11 Business Reception 122
Lesson 12 Booking Airline Tickets 134
Lesson 13 Booking A Room 144
Lesson 14 Settling Complaints 158
Lesson 15 Advertising Service 171
Lesson 16 After Sales Service 182
Lesson 17 Receiving Visitors 194
Lesson 18 Commodity Display 206
Lesson 19 Company Profile 218
Lesson 20 Sales Promotions 231
Lesson 21 Invitation 242
Lesson 22 A Company Visit 251
Lesson 23 Business Banquet 262
Lesson 24 Gratitude and Apology 277
Lesson 25 Request and Congratulation 288
Lesson 26 Job Interview 300
Lesson 27 Business Conference 314
Lesson 28 Business Letters 327
Lesson 29 Business Negotiation(Ⅰ) 340
Lesson 30 Business Negotiation(Ⅱ) 354