Module One Everyday Communication 1
Unit 1 Introduction and Greetings 3
Unit 2 Interview 16
Unit 3 Office Talks 28
Unit 4 Business Meeting 38
Module Two Business Communication 49
Unit 5 Phone calls 51
Unit 6 Business Trip 63
Unit 7 Business Reception 81
Module Three Business Procedure 99
Unit 8 Inquiries and Offers 101
Unit 9 Contract and Payment 113
Unit 10 Packing 127
Unit 11 Shipment 139
Module Four Business Related Topics 153
Unit 12 Marketing 155
Unit 13 Complaints and Claims 170
Unit 14 Public Relations 181
Key to the Exercises 195
Useful Business English Words and Phrases 228
Useful Sentences 246
References 289