Chapter 1:Leading Change through Projects 1
1.1 Projects and their Management 2
1 2 The Process Approach 17
1.3 The Management of Projects and this Book 20
1.4 Images of Projects 21
Summary 24
References 25
Part 1:Managing the Context 29
Chapter 2:Projects for Delivering Beneficial Change 29
2.1 Identifying the Need for Performance Improvement 29
2.2 Diagnosing the Change Required 31
2.3 The Benefits Map 37
2.4 Projects for Implementing Corporate Strategy 39
Summary 46
References 46
Chapter 3:Project Success and Strategy 47
3.1 Project Success Criteria 48
3.2 Key Performance Indicators 52
3.3 Project Success Factors 53
3.4 The Strategic Management of Projects 60
3.5 Principles of Project Management 65
Summary 67
References 68
Chapter 4:The People Involved 71
4.1 Reactions to Change 71
4.2 Managing Stakeholders 77
4.3 Communicating with Stakeholders 83
4.4 Project Teams 85
4.5 Leading Projects 89
Summary 95
References 96
Part 2:Managing Performance 101
Chapter 5:Managing Scope 101
5.1 Principles of Scope Management 102
5.2 Project Definition 104
5.3 Planning at the Strategìc Level:Milestone Plans 106
5.4 Planning at Lower Levels 113
5.5 Applications 118
Summary 120
References 121
Chapter 6:Managing Project Organization 123
6.1 Principles 123
6.2 The External Organization 126
6.3 The Internal Organization 131
6.4 Responsibility Charts 133
Summary 139
References 140
Chapter 7:Managing Quality 141
7.1 Quality in the Context of Projects 141
7.2 Achieving Quality on Projects 144
7.3 Configuration Management 148
Summary 154
References 155
Chapter 8:Managing Cost 157
8.1 Estimating Costs 157
8.2 Types of Costs 162
8.3 Estimating Techniques 171
8.4 Controlling Costs:Obtaining Value for Money 175
Summary 181
References 182
Chapter 9:Managing Time 183
9.1 The Time Schedule 183
9.2 Estimating Duration 189
9.3 Calculating the Schedule with Networks 191
9.4 Resource Histograms and Resource Smoothing 201
9.5 Controlling Time 204
Summary 207
References 208
Chapter 10:Managing Risk 209
10.1 The Risk Management Process 209
10.2 Identifying Risk 211
10.3 Assessing Risk 216
10.4 Analyzing Risk 223
10.5 Managing Risk 226
Summary 230
References 231
Part 3:Managing the Process 235
Chapter 11:The Project Process 235
11.1 The Project and Product Life Cycle 235
11.2 The Feasibility Study 239
11.3 The Design Phase 242
11.4 New Product Development 246
11.5 Concurrent Engineering 250
11.6 Information Systems Projects 254
Summary 262
References 263
Chapter 12:Project Start-Up 265
12.1 The Start-Up Process 265
12.2 Start-Up Workshops 270
12.3 Project Definition Report and Manual 274
Summary 277
References 278
Chapter 13:Project Execution and Control 279
13.1 Resourcing a Project 279
13.2 Implementation Planning 280
13.3 Allocating Work 284
13.4 Requirements for Effective Control 286
13.5 Gathering Data and Calculating Progress 288
13.6 Taking Action 294
Summary 296
References 298
Chapter 14:Project Close Out 299
14.1 Timely and Efficient Completion 300
14.2 Transferring the Asset to the Users 301
14.3 Embedding the Change and Obtaining Benefit 302
14.4 Disbanding the Team 303
14.5 Postcompletion Reviews 305
Summary 306
References 307
Part 4:Governance of Project-Based ManagementChapter 15:Project Governance 311
15.1 Governance 311
15.2 Governance of the Project 312
15.3 The Principal-Agent Relationship 315
15.4 Communication between the Project Manager and Sponsor 317
Summary 320
References 321
Chapter 16:Program and Portfolio Management 323
16.1 Definitions 324
16.2 Managing Portfolios 328
16.3 Managing Programs 335
16.4 The Project Office 337
Summary 340
References 341
Chapter 17:Developing Organizational Capability 343
17.1 Defining Capability 343
17.2 Developing Individual Competence 345
17.3 Developing Organizational Capability 350
17.4 Improving Organizational Capability 359
17.5 Knowledge Management 361
17.6 Competency Traps 362
Summary 364
References 365
Chapter 18:Governance of the Project-Based Organization 367
18.1 Governance of Project Management 367
18.2 Conducting Audits 371
18.3 Conducting Health Checks 375
18.4 End-of-Stage Reviews 383
Summary 388
References 389
Chapter 19:International Projects 391
19.1 Types of International Project 391
19.2 The Problem of International Projects 394
19.3 Managing Culture 397
Summary 406
References 407
Chapter 20:Epilogue 409
20.1 Principles of Project Management 409
20.2 Key Success Factors 410
Appendix A:Project Definition Report for the CRMO Rationalization Project 413
Appendix B:Project Control Documents for the CRMO Rationalization Project 427
Subject Index 437
Author and Source Index 447
Project Index 451