基于项目的管理手册 领导组织级战略变革 英文版PDF电子书下载

Chapter 1:Leading Change through Projects 1

1.1 Projects and their Management 2

1 2 The Process Approach 17

1.3 The Management of Projects and this Book 20

1.4 Images of Projects 21

Summary 24

References 25

Part 1:Managing the Context 29

Chapter 2:Projects for Delivering Beneficial Change 29

2.1 Identifying the Need for Performance Improvement 29

2.2 Diagnosing the Change Required 31

2.3 The Benefits Map 37

2.4 Projects for Implementing Corporate Strategy 39

Summary 46

References 46

Chapter 3:Project Success and Strategy 47

3.1 Project Success Criteria 48

3.2 Key Performance Indicators 52

3.3 Project Success Factors 53

3.4 The Strategic Management of Projects 60

3.5 Principles of Project Management 65

Summary 67

References 68

Chapter 4:The People Involved 71

4.1 Reactions to Change 71

4.2 Managing Stakeholders 77

4.3 Communicating with Stakeholders 83

4.4 Project Teams 85

4.5 Leading Projects 89

Summary 95

References 96

Part 2:Managing Performance 101

Chapter 5:Managing Scope 101

5.1 Principles of Scope Management 102

5.2 Project Definition 104

5.3 Planning at the Strategìc Level:Milestone Plans 106

5.4 Planning at Lower Levels 113

5.5 Applications 118

Summary 120

References 121

Chapter 6:Managing Project Organization 123

6.1 Principles 123

6.2 The External Organization 126

6.3 The Internal Organization 131

6.4 Responsibility Charts 133

Summary 139

References 140

Chapter 7:Managing Quality 141

7.1 Quality in the Context of Projects 141

7.2 Achieving Quality on Projects 144

7.3 Configuration Management 148

Summary 154

References 155

Chapter 8:Managing Cost 157

8.1 Estimating Costs 157

8.2 Types of Costs 162

8.3 Estimating Techniques 171

8.4 Controlling Costs:Obtaining Value for Money 175

Summary 181

References 182

Chapter 9:Managing Time 183

9.1 The Time Schedule 183

9.2 Estimating Duration 189

9.3 Calculating the Schedule with Networks 191

9.4 Resource Histograms and Resource Smoothing 201

9.5 Controlling Time 204

Summary 207

References 208

Chapter 10:Managing Risk 209

10.1 The Risk Management Process 209

10.2 Identifying Risk 211

10.3 Assessing Risk 216

10.4 Analyzing Risk 223

10.5 Managing Risk 226

Summary 230

References 231

Part 3:Managing the Process 235

Chapter 11:The Project Process 235

11.1 The Project and Product Life Cycle 235

11.2 The Feasibility Study 239

11.3 The Design Phase 242

11.4 New Product Development 246

11.5 Concurrent Engineering 250

11.6 Information Systems Projects 254

Summary 262

References 263

Chapter 12:Project Start-Up 265

12.1 The Start-Up Process 265

12.2 Start-Up Workshops 270

12.3 Project Definition Report and Manual 274

Summary 277

References 278

Chapter 13:Project Execution and Control 279

13.1 Resourcing a Project 279

13.2 Implementation Planning 280

13.3 Allocating Work 284

13.4 Requirements for Effective Control 286

13.5 Gathering Data and Calculating Progress 288

13.6 Taking Action 294

Summary 296

References 298

Chapter 14:Project Close Out 299

14.1 Timely and Efficient Completion 300

14.2 Transferring the Asset to the Users 301

14.3 Embedding the Change and Obtaining Benefit 302

14.4 Disbanding the Team 303

14.5 Postcompletion Reviews 305

Summary 306

References 307

Part 4:Governance of Project-Based ManagementChapter 15:Project Governance 311

15.1 Governance 311

15.2 Governance of the Project 312

15.3 The Principal-Agent Relationship 315

15.4 Communication between the Project Manager and Sponsor 317

Summary 320

References 321

Chapter 16:Program and Portfolio Management 323

16.1 Definitions 324

16.2 Managing Portfolios 328

16.3 Managing Programs 335

16.4 The Project Office 337

Summary 340

References 341

Chapter 17:Developing Organizational Capability 343

17.1 Defining Capability 343

17.2 Developing Individual Competence 345

17.3 Developing Organizational Capability 350

17.4 Improving Organizational Capability 359

17.5 Knowledge Management 361

17.6 Competency Traps 362

Summary 364

References 365

Chapter 18:Governance of the Project-Based Organization 367

18.1 Governance of Project Management 367

18.2 Conducting Audits 371

18.3 Conducting Health Checks 375

18.4 End-of-Stage Reviews 383

Summary 388

References 389

Chapter 19:International Projects 391

19.1 Types of International Project 391

19.2 The Problem of International Projects 394

19.3 Managing Culture 397

Summary 406

References 407

Chapter 20:Epilogue 409

20.1 Principles of Project Management 409

20.2 Key Success Factors 410

Appendix A:Project Definition Report for the CRMO Rationalization Project 413

Appendix B:Project Control Documents for the CRMO Rationalization Project 427

Subject Index 437

Author and Source Index 447

Project Index 451