Unit One Presentation and Layout of Business Letters 1
Unit Two Establishment of Business Relations 16
Unit Three Enquiries 38
Unit Four Replies and Quotations 58
Unit Five Orders and Acknowledgement 76
Unit Six Terms of Payment 95
Unit Seven Establishment of L/C and L/C Amendment 114
Unit Eight Packing 133
Unit Nine Insurance 154
Unit Ten Transportation 174
Unit Eleven Complaints and Adjustment 195
Unit Twelve International Business Practice 216
Appendix Brief Introduction to Business Correspondence 244
References 250